Salesforce Specialist Senior

Management Consulting | Customer & Marketing
Same job available in 5 locations

Baltimore, Maryland, United States

Bethesda, Maryland, United States

Denver, Colorado, United States

Frederick, Maryland, United States

Silver Spring, Maryland, United States

Position Summary

Are you a creative thinker who loves to be on the cutting edge, solving problems though innovative technology solutions? Are you passionate about customer strategy, digital design, marketing, and platform development? Our Customer & Marketing Offering Portfolio integrates the differentiated customer and marketing businesses that support the mission-critical goals of federal, state and local government agencies, and higher education institutions. By joining our team, you will play a vital role in making an impact for our clients and the people they serve through our growth strategy, enhanced user experiences, and engagement through the entire lifecycle of customers’ interactions with the public sector.

 

Work you’ll do 

  • Serve as an integrator between business needs and technology solutions
  • Problem solve and offer ideas to solve client issues
  • Conduct relevant research, data analysis, and create reports 
  • Identify efficiencies and innovative approaches 
  • Maintain responsibility for completion and accuracy of work products
  • Assist in proposal development as requested
  • Develop your skills through training courses, mentoring, and daily interaction with clients
  • Hands-on-keyboard role as a member of the scrum team you will participate in grooming, estimating, solutioning and building user stories in Salesforce

 

The team 

Deloitte’s Government and Public Services (GPS) practice – our people, ideas, technology and outcomes—is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.   

 

The GPS Digital Customer offering helps public sector and higher education clients transform their businesses and customer interactions through innovative digital experiences. We work with our clients to create, design and deploy digital products that increase adoption and drive measurable results.

 

Qualifications 

Required: 

  • Bachelor's degree and 5+ years technology consulting or other relevant industry experience
  • Proven ability to effectively prioritize workload and meet deadlines 
  • Proficiency in word processing, spreadsheet, and presentation creation tools, as well as Internet research tools
  • Must be able to obtain and maintain required clearance for this role
  • Gathering, developing and analyzing business requirements for solution design on Salesforce.com
  • Application design and configuration using Salesforce.com automation (SFA) 
  • Utilizing object oriented programming and design concepts to advise clients on Salesforce.com solutions
  • Developing custom applications and performing unit testing using Salesforce.com APEX and Visualforce pages 
  • Performing data migration using Salesforce.com Data Loader 
  • Designing and developing functionalities and web integration using Apex, Designing user interfaces using Visualforce pages 
  • Using Force.com IDE to deploy and migrate applications 
  • Utilizing  platforms for development, testing and code deployment 
  • Creating process and business flow diagrams use cases, story boards, training documents and job aids for end users and business users using Microsoft Visio and PowerPoint; Supporting and maintaining the applications on Salesforce.com to ensure optimal performance 
  • Lead and own the solution, quality of application code and components, process for moving the application through the development pipeline
  • Mentoring junior members of the development team. 
  • Development experience in UI technologies like Bootstrap, Lightning Design System (LDS), Lightning Components Development, AngularJS, jQuery, JavaScript would be a plus
  • Proven integration experience using integration techniques - REST, SOAP APIs, oAuth and Single Sign-On.
  • Ability to migrate Salesforce classic features to Lightning experience, including converting Visualforce pages to lightning components and / or using Lightning Design System with Visualforce pages.
  • Knowledge of Product Development Lifecycle and DevOps Tools like GIT, Jenkins, JIRA etc.


Preferred: 

  • Prior professional services or federal consulting experience
  • Familiarity with Agile Development Methodology 
  • Prior experience in Project or program management
  • Experience working with agile methodology
  • Sales Cloud or Service Cloud experience
  • Salesforce Certifications
  • Technical understanding of Lightning
  • Understanding Force.com, Communities, Service Cloud
  • Understanding of Salesforce Design and Development Best Practices, Apex Design Parameters, Governor Limits, Shared Platform Best Practices
  • Salesforce Certified Platform App Builder 


For individuals assigned and/or hired to work in Colorado or Nevada, Deloitte is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to the State of Colorado and the State of Nevada and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.  The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.  At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.  A reasonable estimate of the current range is $100,000 - $180,000.  


You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.


Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.


As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 134417

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