Are you a creative thinker who loves to be on the cutting edge, solving problems though innovative technology solutions? Are you passionate about customer strategy, digital design, marketing, and platform development? Our Customer & Marketing Offering Portfolio integrates the differentiated customer and marketing businesses that support the mission-critical goals of federal, state and local government agencies, and higher education institutions. By joining our team, you will play a vital role in making an impact for our clients and the people they serve through our growth strategy, enhanced user experiences, and engagement through the entire lifecycle of customers’ interactions with the public sector.
Work you’ll do
- Advise clients on leading practices and technology/industry trends, application/integration architecture, solution design, and implementation leading practices. Build lasting relationships through day-to-day interactions with key client managers and staff.
- Bring functional and technical experience and knowledge to deliver solutions which allow clients to achieve their business strategy. Present technical alternatives and supporting recommendations aligned with the client's business and technology requirements. Contribute to project estimating, planning, contracting, and staffing activities. Manage technical and/or functional teams to design, build, test, and implement enterprise applications. Anticipate, raise, and resolve issues which pose risks to the project. Monitor and track progress, quality, and report status.
- Participate in sales pursuits as a pursuit team member or subject matter advisor. Participate in the oral presentation of the proposal to highlight relevant experiences that position Deloitte as the preferred supplier. Develop and maintain relationships with client stakeholders to establish and maintain our status as a trusted advisor.
- Perform role of mentor and coach to help others achieve their career objectives. Actively participate in recruiting and onboarding activities. Develop staffing plans and screen candidates for positions on projects. Provide leadership and support for staff on projects and in local offices. Perform regular check-ins with team members and people for which you coach as a part of the performance management process.
The team
Deloitte’s Government and Public Services (GPS) practice – our people, ideas, technology and outcomes—is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.
The GPS Digital Customer offering helps public sector and higher education clients transform their businesses and customer interactions through innovative digital experiences. We work with our clients to create, design and deploy digital products that increase adoption and drive measurable results.
Qualifications
Required:- Bachelor's degree in computer science, information systems, or other technology-related field
- 10+ years of Consulting or relevant industry experience
- Experience defining cross-platform enterprise architectural plans, including mapping business requirements to the system / technology components
- Experience identifying and resolving potential trade-offs or conflicts among architectural options, and ability to align this with business outcomes or impacts
- Proven ability to drive results and readiness across multiple solutions in major transformation efforts
- Experience managing large-scale full-life cycle implementations of CRM solutions
- Proven leadership skills demonstrating strong judgment, problem-solving, and decision-making abilities
- Client facing experience working with business and IT client stakeholders in leading an architectural / technical design and gain acceptance from cross functional client and vendor teams
- Prior experience building technical artifacts including Salesforce configuration design, technical design, etc.· Ability to travel 20%-50%, on average, based on the work you do and the clients and industries/sectors you serve
- Salesforce Certifications
- Demonstrate a deep knowledge of all Salesforce product offerings
- Strong technology leadership skills required
- Self-starter with proven ability to successfully kick-start new initiatives and to drive complex issues through analysis and resolution
- Experience in application development
- Strong understanding of architectural design patterns including SOA, Micro-Services, object-oriented design patterns, common integration patterns, etc.
- Strong Salesforce integration skills integrating Salesforce with MuleSoft or other middleware products
- Good Salesforce user experience layer design & build skills using Lightning Web Components (LWC), Lightning Aura and JavaScript
- Strong experience using APEX on previous projects; Abilities to review / share feedback on Salesforce coding best practices supporting application scalability
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