Salesforce Senior Manager

Management Consulting | Customer & Marketing
Same job available in 15 locations

Austin, Texas, United States

Chicago, Illinois, United States

Cincinnati, Ohio, United States

Cleveland, Ohio, United States

Columbus, Ohio, United States

Dallas, Texas, United States

Detroit, Michigan, United States

Ft. Worth, Texas, United States

Houston, Texas, United States

Indianapolis, Indiana, United States

Kansas City, Missouri, United States

Milwaukee, Wisconsin, United States

Minneapolis, Minnesota, United States

San Antonio, Texas, United States

St. Louis, Missouri, United States

Position Summary

Salesforce Senior Manager

Customer & Marketing is creating a new model for a new age-we’re an agency and a consultancy. Understanding the digital space and preparing for what’s next is at our core. We help clients reimagine how profits are made, how relationships are created and managed; we reshape how work gets done and rewire the competitive fabric of entire industries. That’s the power of driving disruption. That’s Customer & Marketing.

Work you’ll do

As a Senior Manager at Deloitte, you will:

• Client Management: Manage day to day interactions with executive clients and sponsors

• Delivery: Manage and deliver components of client engagements that identify, design, and implement technology and creative business solutions for large companies. Responsibilities include, among others, managing teams in the identification of business requirements, functional design, process design (including scenario design, flow mapping), prototyping, testing, training, defining support procedures.

• Business Development: Develop and maintain contact with top decision makers at key clients; organize and lead pursuit teams; participate and lead aspects of the proposal development process; contribute to the development of proposal pricing strategies

• People Development: Perform role of counselor and coach; provide input and guidance into the staffing process; actively participate in staff recruitment and retention activities; provide leadership and support for delivery teams and staff in local offices

The team

Digital Customer

Our Digital Customer team focuses on designing and implementing sales and service experiences, capabilities, and architectures to bring customer strategies to life. Our ambition is to be the best in the world at driving customer transformation through the development of clever commercial strategies, distinctive experiences, and the application of digital technologies. We help make the “creative digital consultancy” real and in doing so, make new markets.

Professionals will serve our clients through the following types of work:

• Sales Excellence & Service Excellence | delivers sales and service strategies and plans, operating model definition, incentive design and implementation, and operations support for digitally-enabled sales, channel, and customer service capabilities

• Digital Experience | creates engaging omni-channel digital experiences across web, mobile, AR/VR, voice, gesture, IoT, and video

• Flexible Consumption | the commercial strategy, operating model definition, and capability delivery of subscription/flexible consumption business models

• Digital Foundry | a flexible, end-to-end delivery model emphasizing innovation and disruption

• DigitalMix | an integrated set of platforms to enable business re-platforming

Qualifications

Required

• Ten+ years of consulting and Salesforce implementation experience

• Experience managing at five+ large-scale full-life cycle Salesforce implementations

• Strong expertise in at least two of the following the clouds: Sales Cloud, Service Cloud, Experience Cloud, Einstein Analytics, Industry Solutions

• Experience carrying a business development quota and leading business development pursuits end-to-end

• Experience with SDLC methodologies (Agile, SCRUM, Waterfall, other)

• Expertise in an industry vertical (i.e. Financial Services, Life Sciences, Health Care, Manufacturing, Technology, Retail, Media, etc.)

• Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve

• Limited immigration sponsorship may be available

• Bachelor's degree in computer science, information systems, or other technology-related field or equivalent number of years of experience

Preferred

• Previous “Big 4” experience

• Salesforce certifications

• Expertise in other technology domains (Data, Cloud storage, integrations, etc.)

• Experience with Wave Analytics, Lightning, AI, Blockchain Eloqua, Exact Target or Marketo

• Strong oral and written communication skills, including presentation skills in MS PowerPoint and Visio

• Experience implementing other CRM platforms (SAP CRM, Oracle Sales Cloud, Microsoft Dynamics, etc.) or CPQ technologies (Big Machines, Apttus, Cameleon)

• An advanced degree in area of specialization

#LI-GM2

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.


As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 100830

SCAM ALERT

Caution against fraudulent job offers!

We have been informed of instances where jobseekers are led to believe of fictitious job opportunities with Deloitte US (“Deloitte”). In one or more such cases, false promises of actual or potential selection, or initiation or completion of the recruitment formalities appear to have been or are being made. Some jobseekers appear to have been asked to pay money to specified bank accounts of individuals or entities as a condition of their selection for a ‘job’ with Deloitte. These individuals or entities are in no way connected with Deloitte and do not represent or otherwise act on behalf of Deloitte.

We would like to clarify that:

  • At Deloitte, ethics and integrity are fundamental and not negotiable.
  • We are against corruption and neither offer bribes nor accept them, nor induce or permit any other party to make or receive bribes on our behalf.
  • We have not authorized any party or person to collect any money from jobseekers in any form whatsoever for promises of getting jobs in Deloitte.
  • We consider candidates on merit and that we provide an equal opportunity to eligible applicants.
  • No one other than designated Deloitte personnel (e.g., a Deloitte recruiter or Deloitte hiring partner) is permitted to extend any job offer from Deloitte.

Anyone who at any time has made or makes any payment to any party in exchange for promises of job or selection for a job with Deloitte or any matter related to this (including those for ‘registration’, ‘verification’ or ‘security deposit’) or otherwise engages with any such person who has made or makes fraudulent promises or offers, does so (or has done so) entirely at their own risk. Deloitte takes no responsibility or liability for any such unauthorized or fraudulent actions or engagements. We encourage jobseekers to exercise caution.