Salesforce QA Lead (Senior Solution Specialist)

Management Consulting | Customer & Marketing
Same job available in 3 locations

Gilbert, Arizona, United States

Lake Mary, Florida, United States

Mechanicsburg, Pennsylvania, United States

Position Summary

Are you an experienced, passionate pioneer in technology – a solutions builder, a roll-up-your-sleeves technologist who wants a daily collaborative environment, think-tank feel and share new ideas with your colleagues - without the extensive demands of travel? If so, consider an opportunity with our US Delivery Center – we are breaking the mold of a typical Delivery Center.

Customer & Marketing is creating a new model for a new age-we're an agency and a consultancy. Understanding the digital space and preparing for what's next is at our core. We help clients reimagine how profits are made, how relationships are created and managed; we reshape how work gets done and rewire the competitive fabric of entire industries. That's the power of driving disruption. That's Customer & Marketing. 

The team: Digital Foundry & Operate

Our ambition is to be the best in the world at driving customer transformation through the operation and continuous innovation of scaled technology solutions to enable commercial strategies, create distinctive experiences, and the application of digital technologies.

Work you’ll do/Responsibilities

  • Interpret, build upon, and comply with company quality assurance standards
  • Carefully maintain complaint and nonconformance processing through records and tracking systems, including root cause and corrective actions
  • Document quality assurance activities with internal reporting and audits
  • Develop new standards for production and design, with improvements as needed, and create testing protocols for implementation across all service lines
  • Identify training needs and take action to ensure company-wide compliance
  • Pursue continuing education on new solutions, technology, and skills
  • Plan, execute, and oversee inspection and testing of incoming and outgoing product to confirm quality conformance to specifications and quality deliverables
  • Assist operations and local quality function in tracking, documenting, and reporting quality levels as well as CSR, environmental and health and safety goals/KPIs
  • Analyze and investigate product complaints or reported quality issues to ensure closure in accordance with company guidelines and external regulatory requirements
  • Develop or update company complaint and inspection procedures to ensure capture and investigation, as well as proper documentation of complaints
  • Monitor risk-management procedures, and maintain and analyze problem logs to identify and report recurring issues to management and product development
  • Provide training and support to quality assurance team on systems, policies, procedures, and core processes

Qualifications Required

  • 5+ years managing projects, programs, or large efforts.
  • Bachelor’s degree or equivalent years of relevant experience
  • Understanding of Agile/Scrum methodology
  • Coaching and guiding the development team on requirements and functional aspects
  • Functional unit testing, end to end testing of the implemented solution
  • Ability to provide end user training
  • Exposure to Agile methodology and Dynamics CRM technical aspects esp. JavaScripts will be an added advantage
  • Field Service knowledge and Implementation experience
  • Project Services knowledge and Implementation experience
  • Ability to travel up to 20 percent (While 20% of travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice.)
  • Must live or relocate to the greater Lake Mary, FL, Mechanicsburg, PA or Gilbert, AZ area
  • Limited immigration sponsorship may be available 

Additional US Delivery Center Requirements

  • Should be sharp, proactive, good communicator and able to manage client expectations

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.


As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 134942

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