Position Summary

Salesforce Functional Manager

Deloitte Consulting LLP’s Government & Public Services (GPS) Digital Government team is creating a new model for a new age: we’re a creative agency and a consultancy. Understanding the digital space and preparing for what’s next is at our core. Data is our heart, Agile is our passion, and user experience is our soul. We help government deliver next-generation citizen experiences, reshape how work gets done, and rewire the way government intersects with technology. That’s the power of driving disruption. That’s Digital Government

 

Work you’ll do

  • Support Implementation and Operations Management best practices
  • Lead and support tasks and portions of the project scope on engagements related but not limited to Systems Implementation, Operations & Maintenance and Helpdesk Operations
  • Perform analysis and diagnosis of client issues
  • Demonstrate a foundational understanding of the client environment and overall project scope
  • Identify and solve problems using analysis, experience, and judgment
  • Independently perform tasks with some guidance to execute a portion of the project scope
  • Documentation is necessary and should be well aware of contributing to user stories, test scripts, training materials

The Role

A Salesforce functional Manager will be responsible for supporting functional implementation needs throughout the life cycle of the project. Individual will be responsible for participating in stakeholder workshops, creation of user stories, product backlog grooming, user personas, implementation plan and other documentation.

Other skills/duties:

Required:

  • Bachelor’s Degree
  • Typically has 4 or more years of consulting and/or industry experience
  • Experience and/or interest in technology, and system development and deployment
  • Prior experience in a fast-paced, client-facing environment
  • Ability to create and groom user stories in JIRA
  • Perform functional unit testing and conduct user acceptance testing
  • Translate user stories to the technical team and get clarifications from the business
  • High Level of Proficiency with MS Excel, PPT, Visio
  • Strong-minded, ability to work independently and collaboratively in dynamic team environment
  • Ability to work independently under general guidance
  • Experience working in teams and in a team environment that is process-oriented and deadline-driven
  • Professional oral and written communication skills
  • Relevant software or application skills to complete job successfully
  • Knowledge and experience with Salesforce functional testing, Salesforce Dashboards, Systems Documentation and creating user stories

 

Preferred:

  • Prior professional services or federal consulting experience
  • Salesforces Certifications
  • Salesforce Development

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Learn more about our commitment to developing our people.


As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 30844

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