Salesforce Functional Lead

Management Consulting | Customer & Marketing
Same job available in 11 locations

Costa Mesa, California, United States

Foster City, California, United States

Fresno, California, United States

Los Angeles, California, United States

Manhattan Beach, California, United States

Monterey, California, United States

Pleasanton, California, United States

Sacramento, California, United States

San Diego, California, United States

San Jose, California, United States

Woodland Hills, California, United States

Position Summary

Are you a creative thinker who loves to be on the cutting edge, solving problems though innovative technology solutions? Are you passionate about customer strategy, digital design, marketing, and platform development? Our Customer & Marketing Offering Portfolio integrates the differentiated customer and marketing businesses that support the mission-critical goals of federal, state and local government agencies, and higher education institutions. By joining our team, you will play a vital role in making an impact for our clients and the people they serve through our growth strategy, enhanced user experiences, and engagement through the entire lifecycle of customers’ interactions with the public sector.

 

Work you’ll do 

  • Roadmap Management (triage incoming client requests to assess scope and impact; backlog management; user story prioritization and sprint alignment)
  • Oversee refinement of user stories (answering questions about requirements, functionality, business process, program needs)
  • Coordinate and oversee sprint Reviews/Demos and UAT cycles with the client team
  • Support development and testing teams by answering questions on functionality, user story acceptance criteria, resolving impediments
  • Drive development and documentation of user stories 
  • Engage with scrum teams to provide clarity around ongoing development work 

 

The team 

Deloitte’s Government and Public Services (GPS) practice – our people, ideas, technology and outcomes—is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.   

 

The GPS Digital Customer offering helps public sector and higher education clients transform their businesses and customer interactions through innovative digital experiences. We work with our clients to create, design and deploy digital products that increase adoption and drive measurable results.

 

Qualifications 

Required:

  •  Bachelor's degree, preferably in Systems Engineering, Information Technology, Information Systems. Computer Engineering, or related IT discipline; or equivalent experience 
  • 3+ years of Consulting experience or relevant industry experience
  • 2+ years of Functional Requirements gathering development experience
  • Salesforce experience
  • Experience working with business to elicit requirements and translate those to user-stories 
  • Prior experience Managing and/or Leading Teams
  • Strong Core Consulting skills such as organization and communication both written and verbal
  • Agile Software Development Methodology experience
  • Ability to travel 20 - 50%, on average, based on the work you do and the clients and industries/sectors you serve
  • Limited Sponsorship

 

Preferred: 

  • Agile Project Management
  • SDLC Scrum Process knowledge
  • Sales Cloud or Service Cloud experience
  • Salesforce Certifications
  • derstanding Force.com, Communities, Service Cloud
  • Understanding of Salesforce Design and Development Best Practices, Apex Design 
  • Prior exposure supporting Government/Federal Digital Transformation efforts
  • Client management experience
  • Ability to communicate and manage stakeholder expectations

 


Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.


As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, where applicable. See notices of various ban-the-box laws where available.

Requisition code: 100137

SCAM ALERT

Caution against fraudulent job offers!

We have been informed of instances where jobseekers are led to believe of fictitious job opportunities with Deloitte US (“Deloitte”). In one or more such cases, false promises of actual or potential selection, or initiation or completion of the recruitment formalities appear to have been or are being made. Some jobseekers appear to have been asked to pay money to specified bank accounts of individuals or entities as a condition of their selection for a ‘job’ with Deloitte. These individuals or entities are in no way connected with Deloitte and do not represent or otherwise act on behalf of Deloitte.

We would like to clarify that:

  • At Deloitte, ethics and integrity are fundamental and not negotiable.
  • We are against corruption and neither offer bribes nor accept them, nor induce or permit any other party to make or receive bribes on our behalf.
  • We have not authorized any party or person to collect any money from jobseekers in any form whatsoever for promises of getting jobs in Deloitte.
  • We consider candidates on merit and that we provide an equal opportunity to eligible applicants.
  • No one other than designated Deloitte personnel (e.g., a Deloitte recruiter or Deloitte hiring partner) is permitted to extend any job offer from Deloitte.

Anyone who at any time has made or makes any payment to any party in exchange for promises of job or selection for a job with Deloitte or any matter related to this (including those for ‘registration’, ‘verification’ or ‘security deposit’) or otherwise engages with any such person who has made or makes fraudulent promises or offers, does so (or has done so) entirely at their own risk. Deloitte takes no responsibility or liability for any such unauthorized or fraudulent actions or engagements. We encourage jobseekers to exercise caution.