Retail Distribution Inspector – Customer Experience Measurement - Project Associate 5

Program & Project Management | Cyber & Strategic Risk
Same job available in 3 locations

Chicago, Illinois, United States

Costa Mesa, California, United States

Dallas, Texas, United States

Position Summary

Position: Retail Distribution Inspector, Customer Experience Measurement

Location: 100% Field-Based Travel

Deloitte’s Brand Operations Services is looking for experienced customer service industry professionals with excellent communication skills, judgment, and analytical abilities to execute analytic visits for our food distribution client. This is an excellent opportunity for professionals who are well versed in grocery or distribution operations to use their industry experience to lead discussions and communicate with distribution clients on business priorities in a friendly, helpful and professional manner.

In this role, the Field Examiner will travel to their assigned client and perform pallet inspections in accordance with the client program to support the client’s cost savings initiatives, evaluate selector performance and accuracy and revamp of their warehouse supply chain methodology. Through this work we will help provide transparency into the performance of the client’s customers’ orders.

The Field Examiner may also be a key player in developing and, at times, leading client trainings for new hires and periodically throughout the client program.

Our business goal is to offer clients information and feedback regarding their customers’ experience. Clients served are within the food distribution and retail industry and located through the continental US. The Field Examiner is responsible for contributing to the development of, as well as providing, this high-level advice and these recommendations to clients.

This is a regional, project-based position.

Work You’ll Do:

Client Execution:

  • In this role, the Project Associate will conduct comprehensive on-site facility inspections as assigned, generate client-facing reports, and detailed remediation plans from the results of the inspection process in accordance with the client program.
  • The Project Associate will accomplish this by capturing details and photographic documentation during the inspection to generate client report and remediation plan.
  • The Project Associate may also be asked to participate in training sessions for new hires and period internal alignment throughout the duration of the facility inspection program.
  • Our business goal is to provide the client with critical information and feedback regarding their distribution
  • The Project Associate is responsible for delivering accurate, objective assessments of each assigned facility to client leadership, maintaining professional and consistent communication with facility management and working with account leadership to ensure the highest levels of client satisfaction.
  • The Field Examiner must become well-versed in the client’s business and specific client requirements, the details of the brand, and the methods and procedures of Brand Operations Services.
  • Through rapport building, employee conversations and product information validation, the Field Examiner must be able to independently communicate findings to management personnel on variances and opportunities within the distribution center’s processes.
  • The Field Examiner must interact with the client management and quality assurance personnel to collect and review assessment data
  • Provide important retail distribution inspection information to clients, while using discretion to determine areas where the processes of the client’s business operations can be improved based on the results of the inspection.
  • Represent the company in important client meetings and interactions. Contribute to building strong client relationships through interactions with clients’ personnel in a professional manner and demonstration of industry and functional knowledge.
  • Attend and contribute to team meetings and conference calls on a regular basis as deemed by the Business Solution Analysis Leads / Manager.
  • Attend and contribute to client meetings and participate in client programs.

The successful Field Examiner will possess:

  • Excellent command of English language (clearly speaking, reading comprehension, and writing) with strong analytic and presentation abilities.
  • Skillful and fluid communication skills possessing the flexibility to communicate effectively with each client representative in the style and manner that they prefer.
  • Ability to work independently and without direct supervision, while adhering to strict deadlines.
  • Ability to analyze and synthesize data.
  • Ability to exercise discretion and independent judgment by using industry knowledge and comprehending clients’ business models and needs.
  • Ability to analyze, synthesize, and present data to varying audiences

Required Qualifications:

  • 2+ years of warehouse, distribution, packaging, customer Service, retail, food service and/or hospitality industry experience
  • Experience working in a customer service capacity
  • Must be able/prepared to travel extensively throughout any region required by the client independently (100%, annually). May includes weekly flights and extensive daily driving.
  • Ability to obtain valid passport and/or valid travel documentation is required
  • Ability to obtain valid US driver's license
  • Must reside in close proximity to a major airport (< 50 Miles)
  • Proficiency with all current technology and Microsoft Office programs, including, but not limited to:
    • iPad / tablet / notebook / smartphone functionality
      • Comfortable with both android and apple systems
      • Ability to download and interact with mobile applications
      • Comfortable utilizing tablet as extra display for laptop
    • Laptop functionality
      • Video conferencing software (i.e. Zoom)
      • Ability to utilize multiple web applications (at least 3) at one time
    • Microsoft Teams
    • Microsoft Excel

Preferred Qualifications:

  • 3+ years leadership experience, preferably in an operations team lead or supervisory role
  • Management Operations experience within the Distribution, Warehouse, Packaging, Food and Beverage, Hospitality, and/or customer service field
  • Training/facilitation experience targeted toward different learning styles and audiences
  • BA/BS degree in Culinary, Hospitality or Business fields preferred
  • Multilingual (Spanish preferred)

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

As used in this posting, "Deloitte Advisory" means Deloitte & Touche LLP, which provides audit and enterprise risk services; Deloitte Financial Advisory Services LLP, which provides forensic, dispute, and other consulting services; and its affiliate, Deloitte Transactions and Business Analytics LLP, which provides a wide range of advisory and analytics services. Deloitte Transactions and Business Analytics LLP is not a certified public accounting firm. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. These entities are separate subsidiaries of Deloitte LLP.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 116161


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