Position Summary

Ready for a fast-paced and exciting career?  Are you passionate about the restaurant and food services industry and the customer experience?  If you love to travel and work independently, the Brand Operations Services team within Deloitte’s Managed Services & Products group is looking for motivated, ambitious restaurant and food services professionals with excellent communication skills, judgment and analytical abilities to lead quality assurance examinations for various brand assurance programs for a quick service food client. This is an excellent opportunity for professionals who are well spoken and who can effectively lead discussions with quick service food clients on business priorities in a friendly, helpful and professional manner. In this role, the Field Examiner will travel to their assigned client and perform quality assurance examinations in accordance with the client program.

The business of Brand Operations Services (BOS), is to offer clients information and feedback regarding their customers’ experience. Clients served is within the quick service food industry with 2000+ locations located through the continental US. The Field Examiner is responsible for contributing to the development of, as well as providing, this high-level advice and these recommendations to clients.

This is a regional, project-based position.

Work You’ll Do:

·         Understand and contribute to the development of the client expectations and conduct the customer experience and quality examinations to meet the unique expectations for their assigned client. 

  • The Field Examiner must become well-versed in the client’s business and specific client requirements, the details of the brand and customer experience, and the methods and procedures of Brand Operations Services.
  • Ability to recite by memory client specific processes, requirements, and product verbiage while in a busy kitchen environment.
  • Through rapport building, employee conversations and visual indicators, the Field Examiner must be able to independently uncover and recommend strategies and suggestions for improvement to line level and management personnel on deviations and opportunities within the restaurant’s process, product, and equipment.
  • Taste various menu items throughout the day per the program requirements including meats, dairy, produce, gluten-based products, nuts, tree nuts, etc.
  • Responsible for producing accurate and consistent evaluations that include written reports in English. Entering the results real-time into a native iPad application.
  • The Field Examiner must interact with restaurant/location management to review assessment data and recommend strategies and suggestions for improvement.
  • Provide important quality-assurance information to clients, while using discretion to determine areas where the quality of the client’s business operations can be improved.
  • Exercise initiative in formulating improvements in established Brand Operations Services procedures. Provide recommendations to the Business Solution Analysis Lead to improve consultant tools, worksheets and training materials.
  • Exercise high level of judgment in evaluating the client’s business operations and service delivery by determining and recommending areas of improvement, action planning and root cause analysis.
  • Excellent communication skills (written and verbal, in English) with strong analytic and presentation abilities. Must be well-spoken, knowledgeable and able to develop and present examination results in a friendly, empathetic and helpful manner. Possesses the flexibility to communicate effectively with each client representative in the style and manner that he or she prefers.
  • Ability to work independently and without direct supervision, while adhering to strict deadlines outside of normal business hours.
  • Represent the company in important client meetings and interactions. Contribute to building strong client relationships through interactions with clients’ personnel in a professional manner and demonstration of industry and functional knowledge.
  • Attend and contribute to client meetings and participate in client programs
  • Must be prepared to travel extensively throughout any region required by the client independently (100%, annually). May includes weekly flights and extensive daily driving. Client driving trips may, on occasion, last 2 weeks in duration, with travel over weekends.

Required Qualifications:

  • Minimum of 4 years of restaurant, food service and/or hospitality experience
  • Minimum 3 years leadership experience, preferably in an operations team lead or supervisory role
  • Experience working in a customer service capacity
  • Multilingual (English -required / Spanish - preferred  / French - preferred)
  • Ability to analyze, synthesize, and present data to varying audiences
  • Proficiency with all current Microsoft Office programs, Apple iOS, and other technology platforms
  • Ability to obtain valid passport and/or valid travel documentation is required
  • Ability to obtain valid driver's license
  • Must reside in close proximity to a major airport (< 50 Miles)
  • Ability to obtain a ServSafe Managers certification


Preferred Qualifications:

  • Current ServSafe/Tips certification, HACCP training/certification
  • Training/facilitation experience targeted toward different learning styles and audiences
  • BA/BS degree in Culinary, Hospitality or Business fields preferred
  • Multilingual (English -required / Spanish - preferred  / French - preferred)

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Learn more about our commitment to developing our people.


As used in this posting, "Deloitte Advisory" means Deloitte & Touche LLP, which provides audit and enterprise risk services; Deloitte Financial Advisory Services LLP, which provides forensic, dispute, and other consulting services; and its affiliate, Deloitte Transactions and Business Analytics LLP, which provides a wide range of advisory and analytics services. Deloitte Transactions and Business Analytics LLP is not a certified public accounting firm. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. These entities are separate subsidiaries of Deloitte LLP.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 35267

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