Records and Contracts Senior Manager

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Position Summary

Records and Contracts Senior Manager: Stakeholders, Change and Operations

As a senior member of Records and Contracts Management Services (RCMS), the RCMS Senior Manager: Stakeholders, Change and Operations, leads teams (within US and India), guides stakeholder interactions, leads change management efforts and oversees operational activities for complex, highly visible, and often transformative RCMS programs and initiatives for the Deloitte US Firm. The Senior Manager develops strategy in conjunction with RCMS and business-area leaders, oversees the execution of all associated processes, and directs interactions with senior level cross-functional stakeholders resulting in the digitization, modernization, automation, and transformation of both RCMS as well as business processes. Activities are focused on records and contracts management programs that have an impact at all levels of the organization, resulting in improved records and contracts related outcomes, further risk mitigation and desired people-related outcomes, while maintaining and promoting process, information, and system performance, overall cost reduction or avoidance, and adherence to the organization’s records and contracts management and confidentiality, privacy, and information security policies. Responsibilities include:

  • As a member of the RCMS Leadership team, defines and aligns people and program strategies with overall RCMS mission and Firm objectives. Drives integrated, cohesive decision-making across records programs
  • Develops and presents communication strategies and materials appropriate for audiences including, but not limited to, RCMS team members, business leaders, external organizations and/or regulators, records and/or contracts system/process users, OGC, Risk, Enabling Areas professionals, and other business stakeholders
  • Engages with key cross-business stakeholders (Risk, OGC, ITS, business stakeholders, Enabling Areas stakeholders, and functional leadership) to understand their needs and forge highly productive relationships (based on a high degree of trust) that benefit the businesses and the RCMS programs. Leverages those associations to present innovative solutions and demonstrate the “art of the possible” leading to significant cultural and behavioral transformation
  • Maintains knowledge of all operations within RCMS and drives alignment across RCMS teams based on program and project objectives, milestones, and key deliverables across RCMS channels
  • Leads strategy sessions to support enterprise-wide decision-making, program development (functional and technical) and enhancements that align with business and Firm-wide priorities. Gains consensus and then drives change across all business areas and levels
  • Designs, develops, implements, and then evaluates the effectiveness of highly innovative records and contracts solutions to meet complex business needs and support cross-functional transformation goals. Assesses and identifies technical /procedural solutions to business, regulatory and legal challenges
  • Provides coaching, feedback, mentoring, training, and development opportunities to others on program / project teams
  • Develops and executes records and contracts management strategies and programs of extensive scope, extraordinary complexity, and Firm-wide impact. Leads teams in the definition, planning, execution and enhancement of records and contracts programs. Ensures alignment of RCMS programs with RCMS strategy, as well as overall Firm strategies
  • Accountable and responsible for multi-year and multi-faceted projects including resources, governance, schedule, economics, risk mitigation, contingency planning, compliance with regulations and standards, as well as business continuity
  • Oversees procedures, leads process innovation and improvement activities and enhances service delivery

The successful candidate will possess:

  • Excellent and proactive problem-solving abilities; able to balance between addressing root cause and introducing changes quickly
  • Outstanding strategic planning skills
  • Ability to think critically and act both strategically and tactically
  • Ability to think outside the box; uses knowledge gained through prior experience, education, and training to resolve issues and remove barriers

The team

Professionals in Internal Services work in a wide range of careers—accounting, tax, in-house counsel, brand, design, HR, IT, technology development, and more—but we share a common purpose. We help Deloitte deliver measurable, lasting results for our internal stakeholders and make an impact that matters. Here are a few ways Internal Services fuels Deloitte’s ability to achieve its goals.



  • Bachelor’s degree
  • Minimum of 10 years of relevant experience
  • Demonstrated advanced proficiency with MS Office, SharePoint; ability to operate database software, including searching, using queries, and running reports
  • In-depth understanding of information/records/contracts management principles, processes and policies, design, systems/applications, and functions
  • Advanced program management and program planning; excellent team leadership skills
  • Ability to comprehend and correlate business objectives with records and/or contracts management solutions/projects; provides high-quality records and/or contracts management solutions to records/contracts related business problems
  • Superior organization, consultative, communication (written and verbal), negotiating, persuasion/influencing, consensus building, time management and presentation skills
  • Ability to work with and maintain positive working relationships (while also conveying records and contracts management perspectives) with virtual and global business teams and internal clients
  • Experience and ability to effectively interact and work productively with business and enabling areas leadership and other stakeholders across all levels of Deloitte to make recommendations and resolve issues
  • Ability to author and deliver engaging presentations that produce and influence results; adept at adjusting communications and approach to various audiences
  • Experience with large complex transformations that require strategic thinking and the ability to see them through execution
  • Ability to manage multiple complex, multi-functional, multi-year projects simultaneously
  • Proven ability to lead high visibility, substantial and high impact change management strategies/implementations
  • Ability to analyze data, determine root cause and provide and/or develop solutions; translates that data into actionable/informative presentations
  • Ability to drive to results; maintains constant awareness of projects and clients and keeps team focused on short- and long-term milestones
  • Ability to stand for periods of time and lift at least 25 pounds
  • Limited sponsorship may be available
  • Ability to travel 10-15%, on average, based on the work you do and the clients and industries/sectors you serve


  • Certified Records Manager (CRM) and/or Project Management Professional (PMP) or Contract Management-related certification.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $104575 - $214740.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

As used in this posting, "Deloitte" means Deloitte Services LP, a subsidiary of Deloitte LLP. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 134642


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