Records Destruction, Holds, and Hardcopy Manager

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Position Summary

Records Destruction, Holds, and Hardcopy Manager

Deloitte Services LP

Compliance and accounting professionals for Deloitte Internal Services work in a wide range of careers—records management, accounting, tax, in-house counsel, brand, design, HR, IT, technology development, and more—but we share a common purpose. We help Deloitte deliver measurable, lasting results for our internal stakeholders and make an impact that matters. We provide client services and develop new products and services to sustain competitive advantage, while managing a diverse collection of systems, processes, and functions. As a Destruction, Holds, and Hardcopy Manager, you’ll help facilitate compliance with policies and practices related to records and contracts management by providing technology, tools and processes tailored to meet customer needs.

Work you’ll do

The Destruction, Holds, and Hardcopy Manager utilizes records experience and expertise to develop, direct, manage, execute, enhance, and monitor complex, highly visible, often transformative Records and Contracts Management Services (RCMS) projects and initiatives across the Deloitte US Firm. As an experienced team member, the Records and Contracts Manager develops, executes, oversees, and enhances data integrity projects, the legal preservation/holds process in records systems, and the annual electronic and hard copy destruction programs through transformation and innovation. 

Activities cross functional business lines and are focused on records management programs, processes, and projects that have an impact at all levels of the organization, resulting in improved records processes, information, and overall cost reduction or avoidance, and continued adherence to the organization’s records management and confidentiality, privacy and information security policies. The manager leads interactions with stakeholders from the appropriate business and internal groups. In addition to managing team members, the Records and Contracts Manager has responsibility for budget administration, planning, and adherence. 

The successful candidate will be adaptable to a range of challenging projects and have a strong interest in technology, transformation, automation, and innovation. A successful candidate will also be curious, self-motivated, and results-oriented.

Duties and Responsibilities:

  • Directs the development, execution, management, oversight, and enhancement of assigned records and/or contracts management projects and technologies of significant complexity and sizeable scope. Manages day-to-day activities, operations, and decision-making for assigned projects. Ensures alignment of priorities and processes with overall program strategy.
  • Leads project execution, resource deployment, development and documentation of applicable practices and procedures, and overall leadership and coordination efforts to ensure projects are completed on schedule and within budget.
  • Designs and implements a variety of advanced research, data integrity, and/or data analysis projects and processes to support a variety of business needs related to records retention.
  • Leads key innovation and transformation initiatives and the design and implementation of special projects and activities for data integrity programs, the legal preservation/holds process in records systems, and the annual electronic and hard copy destruction programs
  • Accountable for external requirements and internal policies and practices pertaining to records retention.
  • Develops project documentation and contingency planning as needed and ensures resources assigned to projects are meeting deadlines and performing at a high level.
  • Provides intellectual leadership, insight, oversight, strategic context, direction, and leadership to RCMS and other professionals involved in assigned areas of responsibility.
  • Maintains awareness of current business trends, operating conditions, and internal processes and practices that may impact assigned programs, processes, and documentation.
  • Fosters and manages key cross-functional stakeholder relationships with Risk, OGC, ITS, business stakeholders, enabling areas stakeholders, and RCMS leadership to develop, implement, and enhance assigned processes.
  • Identifies potential change management obstacles and executes corresponding mitigating activities.
  • Develops and presents communication materials appropriate for audiences including, but not limited to, RCMS team members, business leaders, external organizations and/or regulators, records system/process users, OGC, Risk, One Team professionals, and other business stakeholders.
  • Designs and implements a variety of advanced research, data integrity, and/or data analysis projects and processes to support a variety of business needs related to records retention.
  • Escalates issues, risks, and decisions to RCMS leadership or other stakeholders as necessary and develops mitigating actions.
  • Serves as an SME and trusted advisor for applicable records processes.
  • Manages and directs Lead Records and Contracts Management Administrators. Provides coaching, feedback, mentoring, training, and development opportunities to others on program / project teams. Determines work priorities for team members.
  • Oversees work leadership and provides direction to offshore support personnel and external resources.
  • Promotes effective teamwork and a spirit of partnership.
  • Performs other job-related duties as assigned.


  • Bachelor’s Degree
  • 7 to 12 years of related experience in records or compliance
  • Demonstrated advanced proficiency with MS Office, SharePoint; ability to operate database software, including searching, using queries, and running reports
  • In-depth understanding of information/records/contracts management principles, processes and policies, design, systems/applications, and functions
  • Advanced project management and project planning skills; ability to autonomously manage several projects at once
  • Superior organization, consultative, communication (written and verbal), negotiating, time management and presentation skills
  • Ability to work with and maintain positive working relationships (while also conveying records and contracts management perspectives) with virtual and global business teams and internal clients
  • Experience and ability to effectively interact and work productively with business and enabling areas leadership and other stakeholders across all levels of Deloitte to make recommendations and resolve issues
  • Adept at adjusting communications and approach to various audiences
  • Ability to manage multiple tasks simultaneously in a fast-paced environment
  • Ability to lead change
  • Ability to work independently
  • Proficient in searching and navigating online systems
  • Ability to analyze data and translate that data into actionable/informative presentations
  • Ability to think critically
  • Ability to think outside the box; uses knowledge gained through prior experience, education, and training to resolve issues and remove barriers
  • Ability to drive to results; maintains constant awareness of projects and clients and keeps team focused on short- and long-term milestones
  • Limited sponsorship may be available
  • Ability to travel 10-15%, on average, based on the work you do and the clients and industries/sectors you serve

Preferred Qualifications:

  • Certified Records Manager (CRM) and/or Project Management Professional (PMP) or Contract Management-related certification.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $86,425 to $177,450.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.


Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Our purpose

Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte's purpose, commitments, and impact.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

As used in this posting, "Deloitte" means Deloitte Services LP, a subsidiary of Deloitte LLP. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Deloitte will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. See notices of various ban-the-box laws where available.

Requisition code: 139746


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