Position Summary

Location: Denver, CO

Deloitte Digital offers services that enable client solutions using digital technologies, including the Web, Mobile, Social Networking, Digital Strategy, Digital Content and Digital ERP.  The Digital Web team works with clients to advise, design, implement and deploy eCommerce and Portal solutions.  Our eCommerce capabilities provide transactional solutions related to online marketing, sales and service; for both Direct-To-Consumer and Business-to-Business. Our Portal capabilities provide intranet and internet solutions focused on content presentment and transaction capabilities for both internal enterprise as well as customer facing purposes.


Work you’ll do

As a Project Manager, you’ll lead client-facing initiatives that deliver cloud-based marketing solutions. Working at multiple levels with various internal and external groups, this strategic role manages all aspects of project planning –from project scope/definition, project planning, timeline measurement, and resource allocation. This role collaborates closely with cross-functional-delivery team in management of the hands-on technical implementation process. The Project Manager has direct impact on the revenue generated with customers – and, will collaborate as needed to maintain as positive a customer experience as possible. A critical component to this role is the ability to multi-task, maintain proactive as well as efficient communication, and escalate critical issues as well as provide answers to customers. Additionally, it is requirement to be able to work effectively in both hybrid-agile and agile project delivery frameworks.

Your responsibilities will include:

  • Work with customer(s) as well as internal teams to clearly define and document project scope, requirements and integration points as they relate to solution implementation.
  • Oversee project delivery process with key contributors to help manage scope and prepare change requests - including tasks, deliverables, milestones, resources, and estimated costs. Act as primary point of contact for the client(s) throughout the project life-cycle.
  • Achieve customer satisfaction through successful delivery of defined project scope. Coordinate/communicate escalations across internal teams.
  • Manage administrative portions of project delivery from inception to closure, including defining ways of working
  • Collaborate with third-party subcontractors, Vendors and technology Partners as needed.
  • Capture and communicate experiences in formal post-mortem - relaying best practices, customer experience and resource feedback to the broader internal team.
  • Coordinate escalations across proper escalation path, defined at start of projects.
  • Accurately forecast revenue, profitability, margins, bill rates and utilization across projects.
  • Take ownership of planning and dependency management and keep all planning and risk reporting material updated
  • Manage status communication to executives
  • Identify partnership opportunities and capitalizes on “add-on” sales opportunities across projects.


The team

Advertising, Marketing & Commerce

Our Advertising, Marketing & Commerce team focuses on delivering marketing and growth objectives aligned with our clients’ brand values for measurable business growth. We do this by creating content, communications, and experiences that engage and inspire their customers to act.  We implement and operate the technology platforms that enable personalized content, commerce and marketing user-centric experiences. In doing so, we transform our clients’ marketing and engagement operations into modern, data-driven, creatively focused organizations. Our team brings deep experience in creative and digital marketing capabilities, many from our Digital Studios.

We serve our clients through the following types of work:

  • Cross-channel customer engagement strategy, design and development (web, mobile, social, physical)
  • eCommerce strategy, implementation and operations
  • Marketing Content and digital asset management solutions
  • Marketing Technology and Advertising Technology solutions
  • Marketing analytics implementation and operations
  • Advertising campaign ideation, development and execution 
  • Acquisition and engagement campaign ideation, development and execution
  • Agile based, design-thinking, user-centric, empirical projects that accelerate results


Qualifications

Required:

  • Minimum 3+ years of prior experience in a client-facing Project Management role, ideally within the Digital Marketing Cloud space required. This includes knowledge of Customer Data Platform, Web Content Management, Rich internet applications, Web & Social Analytics, online Ad Targeting and content Personalization solutions.
  • 5+ years of proven success in a software-based PM role strongly preferred. Prior experience as a Project Manager within a Saas environment is required.
  • Proven ability to understand the impact of technical changes, and, to articulate high level technical solutions to address business problems.
  • Excellent problem-solving skills with a demonstrated ability to identify issues, resolve them quickly and know when to rely on internal resources to assist.
  • An innovative thinker, collaborative business partner, who is well-organized and detailed with strong presentation and reporting skills is recommended.
  • Professional demeanor, ability to interact with and lead diverse teams, and communicating with client managers, directors, and VPs including CMOs and CXOs.
  • Strong verbal, presentation and written communication skills as well as strong conflict resolution and negotiation skills.
  • Solid understanding of custom software development processes and engagement methodologies. Practical experience in managing agile development projects a plus.
  • Ability to manage in an environment of ambiguity with diverse stakeholders.
  • BS/BA Degree or equivalent experience.

Preferred:

  • Experience as Consulting Manager in a large consulting organization or Agency.
  • Experience managing Agile development projects.
  • Prior experience with Digital Marketing Solutions.
  • Proven experience managing off-shore teams.
  • Certified ScrumMaster, PMP Certification.

For individuals assigned and/or hired to work in Colorado, Deloitte is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to the State of Colorado and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and delivery model. We would not anticipate that the individual hired into this role would land at or near the top end of the range, but such a decision will be dependent on the facts and circumstances of each case. A reasonable estimate of the range is $119k to $159k.

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Learn more about our commitment to developing our people.


As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 34397

SCAM ALERT

Caution against fraudulent job offers!

We have been informed of instances where jobseekers are led to believe of fictitious job opportunities with Deloitte US (“Deloitte”). In one or more such cases, false promises of actual or potential selection, or initiation or completion of the recruitment formalities appear to have been or are being made. Some jobseekers appear to have been asked to pay money to specified bank accounts of individuals or entities as a condition of their selection for a ‘job’ with Deloitte. These individuals or entities are in no way connected with Deloitte and do not represent or otherwise act on behalf of Deloitte.

We would like to clarify that:

  • At Deloitte, ethics and integrity are fundamental and not negotiable.
  • We are against corruption and neither offer bribes nor accept them, nor induce or permit any other party to make or receive bribes on our behalf.
  • We have not authorized any party or person to collect any money from jobseekers in any form whatsoever for promises of getting jobs in Deloitte.
  • We consider candidates on merit and that we provide an equal opportunity to eligible applicants.
  • No one other than designated Deloitte personnel (e.g., a Deloitte recruiter or Deloitte hiring partner) is permitted to extend any job offer from Deloitte.

Anyone who at any time has made or makes any payment to any party in exchange for promises of job or selection for a job with Deloitte or any matter related to this (including those for ‘registration’, ‘verification’ or ‘security deposit’) or otherwise engages with any such person who has made or makes fraudulent promises or offers, does so (or has done so) entirely at their own risk. Deloitte takes no responsibility or liability for any such unauthorized or fraudulent actions or engagements. We encourage jobseekers to exercise caution.