Position Summary

Deloitte Consulting LLP seeks a PROJECT DELIVERY SPECIALIST, ENTERPRISE PERFORMANCE, TECHNOLOGY SERVICES OPTIMIZATION in MILWAUKEE, WI and various unanticipated Deloitte office locations and client sites nationally.

 

Work You’ll Do

DESIGNING, IMPLEMENTING, AND DELIVERING STRATEGIES TO INCREASE THE EFFICIENCY AND VALUE DELIVERED BY THE ENTERPRISE IT FUNCTION, INCLUDING IT BUSINESS MANAGEMENT, ENTERPRISE ARCHITECTURE AND PLATFORMS. PERFORMING ASSESSMENTS OF EXISTING INFORMATION SYSTEMS, AND IDENTIFYING GAPS BETWEEN BUSINESS REQUIREMENTS AND CURRENT SYSTEM CAPABILITIES. DEFINING SYSTEMS STRATEGY, DEVELOPING SYSTEM REQUIREMENTS, PROCESSING DESIGN, PROTOTYPING, AND TESTING CUSTOM TECHNOLOGY SOLUTIONS, AND SUPPORTING SYSTEM IMPLEMENTATION. CREATING TEST CASES AND PERFORMING FUNCTIONAL, NON-FUNCTIONAL, SYSTEM INTEGRATION (SIT), BLACK-BOX, WHITE-BOX, AND END-TO-END TESTING OF SOFTWARE APPLICATIONS. CREATING PROJECT CHARTERS, SCHEDULES, AND PLANS, DEFINING PROJECT TASKS, ALLOCATING RESOURCES AND MONITORING PROJECT PROGRESS. RESEARCHING USER REPORTED ISSUES, IDENTIFYING ROOT CAUSES AND RESOLUTIONS, IMPLEMENTING FIXES, AND LIAISING BETWEEN BUSINESS FUNCTIONS, END USERS, AND TECHNICAL DELIVERY TEAMS. CREATING TECHNICAL AND FUNCTIONAL SPECIFICATIONS, INCLUDING SCREEN LAYOUTS, NAVIGATION FLOWS, LOGIC DIAGRAMS, DATA MODELS, PROCESS MODELS, AND PSEUDO CODE, TO BE USED FOR APPLICATION DEVELOPMENT. WRITING FUNCTIONAL AND TECHNICAL SYSTEM REQUIREMENTS AND USE CASES, CREATING PROCESS FLOW DIAGRAMS AND FINALIZING SYSTEM REQUIREMENTS. PERFORMING CONCEPTUAL AND TECHNICAL DESIGNS, INCLUDING THE USE OF OBJECT-ORIENTED ANALYSIS AND DESIGN (OOAD) TECHNIQUES. TRACKING APPLICATION DEFECTS USING DEFECT TRACKING TOOLS, COORDINATING DEFECT RESOLUTION EFFORTS, AND DOCUMENTING RESOLUTION DETAILS.

  • 80% Travel required nationally.
  • Telecommuting permitted.

 

 #LI-DNI

 

Requirements

Bachelor’s degree or foreign equivalent in business administration, any STEM degree or a related field. Must have two (2) years of related work experience in the job offered or in a related occupation. Must have two (2) years of related work experience involving each of the following:

WORKING ACROSS ALL PHASES OF THE AGILE AND WATERFALL PROJECT DELIVERY OR SOFTWARE DEVELOPMENT LIFE CYCLE (SDLC) FOR DESIGNING, DEVELOPING, TESTING AND IMPLEMENTING OF SERVICENOW WEB-BASED PLATFORM/TOOL FOR ENTERPRISE-LEVEL CLIENTS; ANALYZING AND DOCUMENTING CURRENT-STATE SYSTEMS, PROCESSES AND ENVIRONMENTS TO SUPPORT PROJECT DESIGN OF FUTURE-STATE/TO-BE SYSTEMS, PROCESSES AND ENVIRONMENTS USING SERVICENOW MODULES AND COMPONENTS INCLUDING INCIDENT MANAGEMENT, PROBLEM MANAGEMENT, SERVICE LEVELS, CHANGE MANAGEMENT, SERVICE REQUESTS AND WORKFLOWS, SERVICE CATALOG, ORCHESTRATION, ASSET MANAGEMENT, GOVERNANCE, RISK AND COMPLIANCE (GRC), HR SERVICE MANAGEMENT, PROJECT PORTFOLIO MANAGEMENT (PPM) SUITE, SERVICE PORTAL, AND CONNECT CHAT AND NOTIFICATIONS; INTERFACING DIRECTLY WITH CLIENT STAKEHOLDERS IN GATHERING FUNCTIONAL AND TECHNICAL REQUIREMENTS, ANALYZING CLIENT REQUIREMENTS, AND TRANSLATING REQUIREMENTS INTO PROJECT DESIGNS TO DELIVER SOLUTIONS THAT FULLY MEET CLIENT NEEDS;USING SERVICENOW CORE CONCEPTS, INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY (ITIL) METHODOLOGY, JAVASCRIPT, DATABASE CONCEPTS, SERVICENOW GLIDE SCRIPTING, TABLE/FIELD ACCESS CONTROL LIST (ACL), SERVICENOW PERFORMANCE ANALYTICS (PA) FOR REPORTING, HYPERTEXT MARKUP LANGUAGE (HTML), CASCADING STYLE SHEETS (CSS), EXTENSIBLE MARKUP LANGUAGE (XML), AND EXTERNAL SYSTEMS INTEGRATION USING WEB SERVICES (SIMPLE OBJECT ACCESS PROTOCOL (SOAP), REPRESENTATIONAL STATE TRANSFER (REST), JAVA DATABASE CONNECTIVITY (JDBC), LIGHTWEIGHT DIRECTORY ACCESS PROTOCOL (LDAP) AND OBJECT ORIENTED PROGRAMMING (OOP) CONCEPTS TO SUPPORT AND PARTICIPATE IN THE DESIGN AND DEVELOPMENT OF PROJECT SOLUTIONS; TRACKING AND REPORTING ON PROJECT AND MILESTONE DELIVERABLES STATUS TO ENSURE TIMELY PROJECT DELIVERY AND COMMUNICATION OF UPDATES TO INTERNAL AND EXTERNAL STAKEHOLDERS; COORDINATING THE PROJECT ACTIVITIES OF ONSHORE AND OFFSHORE TEAM MEMBERS TO ENSURE THE TIMELY AND QUALITY COMPLETION OF PROJECT DELIVERABLES; USING SERVICENOW AUTOMATED TEST FRAMEWORK (ATF) AND MANUAL TESTING TO SUPPORT AND PERFORM UNIT, REGRESSION, SYSTEM INTEGRATION (SIT), LOAD, AND USER ACCEPTANCE TESTING (UAT); DESIGNING AND DELIVERING USER MANUALS AND TRAINING FOR SOLUTIONS TO ENSURE SUCCESSFUL IMPLEMENTATION, ADOPTION AND MAINTENANCE IN CLIENT ENVIRONMENTS USING MICROSOFT (MS) VISIO

  • 80% Travel required nationally.
  • Telecommuting permitted.
  • EOE.

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Learn more about our commitment to developing our people.


As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 17512

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