Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Project Delivery Manager - Core CRM 2011 Specialist, you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery.
Work you’ll do/Responsibilities
- You be working with Deloitte’s project team and client where you will be responsible for the design, development, customization, and maintenance of our Customer Relationship Management (CRM) system based on Microsoft Dynamics CRM 2011.
- You will be supporting customizations, configurations, and workflows within Microsoft Dynamics CRM 2011 to meet business requirements.
- You will be providing technical expertise in CRM system architecture, data structures, and integration with other systems.
- You will be collaborating with stakeholders to gather requirements and translate them into technical solutions.
- You will be conducting system analysis, troubleshooting, and performance tuning to ensure optimal functionality and user experience.
- You will be creating and maintaining documentation related to CRM configurations, customizations, and processes.
- You will be training end-users and provide ongoing support and guidance on CRM usage and best practices.
- You will need to stay updated on the latest CRM technologies and trends to recommend enhancements and improvements.
- You will be collaborating with cross-functional teams including IT, sales, marketing, and customer service to align CRM initiatives with business objectives.
- Communicate regularly with Engagement Managers (Directors), project team members, and representatives from various functional and / or technical teams, including escalating any matters that require additional attention and consideration from engagement management.
- Independently and collaboratively lead client engagement workstreams focused on improvement, optimization, and transformation of processes including implementing leading practice workflows, addressing deficits in quality, and driving operational outcomes.
The Team
Our Core Technology Operations (CTO) team offers differentiated operate services for our clients with solutions to help organizations scale and optimize critical business operations, drive speed to outcome, deliver business transformation, and build resilience in an uncertain future.
Our operate services within CTO include:
- Foundry Services: Operate services providing flexible, recurring resource capacity for client initiatives, projects, tasks, and enhancement.
- Managed Services: Operate services that provide ongoing maintenance, monitoring, and optimization for IT/Engineering applications & products.
Qualifications
Required
- Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
- 7+ years of proven experience working with Microsoft Dynamics CRM 2011, including customization, configuration, and development.
- 7+ years of CRM concepts, architecture, and best practices.
- 7+ years of customizing CRM forms, views, workflows, and reports using Microsoft Dynamics CRM 2011.
- 7+ years with CRM data migration, integration, and troubleshooting.
- Limited immigration sponsorship may be available
- Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve
Preferred
- 7 years of Microsoft Dynamics CRM 2011 certifications
- Analytical/ Decision Making Responsibilities
- Analytical ability to manage multiple projects and prioritize tasks into manageable work products
- Can operate independently or with minimum supervision.
- Excellent Written and Communication Skills
- Ability to deliver technical
Information for applicants with a need for accommodation:
Recruiting tips
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Our people and culture
Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.
Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.
Our purpose
Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte's purpose, commitments, and impact.
Professional development
From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.