Program Manager

Management Consulting | Customer & Marketing

Hartford, Connecticut, United States

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Position Summary

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Program Manager, you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery.
 

Work you’ll do/Responsibilities  

Responsible for providing leadership, end to end program management and oversight of client implementations. This includes pre-sales, due diligence, onboarding and implementation activities, policies, and practices. Assess/evaluate client requirements against scope of project, manage project plan and schedule and leads direction, coordination, implementation, execution, control and completion of large, strategic clients ensuring consistency with company strategy, commitments and goals.

Client’s CX Digital Journey program is structured in 3 main work streams that will be working in parallel:
1) Customer Journeys workstream, that will deploy all the customer journey designs heavy concentration on improving customer self-service experience.
2) Platform enablement workstream, single Agile CX platform managing all interactions with personalization messaging capabilities.
3) Customer Insights workstream, 360 view of our customers with segmentation.


Deloitte will support Client in the implementation of CX Digital Journey with the following specialized services:

  • Program Manager, Quality Assurance & Testing Management Lead and Sr Business Analyst
  • Agile Project Manager will manage multiple projects (squads) acting as liaison between business and IT teams and will have no offshore collaboration. Please see Main Job Responsibilities for details.


The Team 

Our Digital Foundry & Operations works with the Enterprise Operations group to bring a flexible capability and fluid capacity model to the delivery of small technology projects and enhancements.


Qualifications

Required

  • Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
  • PMO, strategic planning, risk management, change management. Knowledge of Investment Management Industry
  • 5 Years Investment Management experience
  • Program management
  • Project management experience
  • Manage multiple projects (squads) under CX program
  • Responsible for ceremonies - daily standups, sprint planning, solution demos and retrospective
  • Create status report and provide statuses for squads to program leadership
  • Experience in leading large scale digital transformation programs
  • Experience leading agile teams
  • Experience in establishing program structure and roadmaps
  • Proficient user of JIRA and Confluence with expectation to standardize these tools for the program
  • Experience in defining communication plan and coordinating project plan
  • Experience in Resource mapping and planning
  • Limited immigration sponsorship may be available
  • Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve


Preferred

  • Some experience in utilities industry
  • PMP or CSPO (Certified Scrum Product Owner) or LPM (Lean Portfolio Management)

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Our purpose

Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte's purpose, commitments, and impact.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 136575

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