Product Manager- IDR

Management Consulting | Customer & Marketing
Same job available in 50 locations

Albany, New York, United States

Arlington, Virginia, United States

Atlanta, Georgia, United States

Austin, Texas, United States

Baltimore, Maryland, United States

Boston, Massachusetts, United States

Charlotte, North Carolina, United States

Chicago, Illinois, United States

Cincinnati, Ohio, United States

Cleveland, Ohio, United States

Columbus, Ohio, United States

Costa Mesa, California, United States

Dallas, Texas, United States

Davenport, Iowa, United States

Des Moines, Iowa, United States

Detroit, Michigan, United States

Ft. Lauderdale, Florida, United States

Greensboro, North Carolina, United States

Greenville, South Carolina, United States

Hartford, Connecticut, United States

Houston, Texas, United States

Jacksonville, Florida, United States

Jersey City, New Jersey, United States

Kansas City, Missouri, United States

Los Angeles, California, United States

McLean, Virginia, United States

Memphis, Tennessee, United States

Miami, Florida, United States

Milwaukee, Wisconsin, United States

Minneapolis, Minnesota, United States

Nashville, Tennessee, United States

New York, New York, United States

Parsippany, New Jersey, United States

Philadelphia, Pennsylvania, United States

Phoenix, Arizona, United States

Portland, Oregon, United States

Princeton, New Jersey, United States

Raleigh, North Carolina, United States

Richmond, Virginia, United States

Rosslyn, Virginia, United States

Sacramento, California, United States

Salt Lake City, Utah, United States

San Antonio, Texas, United States

San Diego, California, United States

San Jose, California, United States

Seattle, Washington, United States

St. Louis, Missouri, United States

Stamford, Connecticut, United States

Tampa, Florida, United States

Washington, District of Columbia, United States

Position Summary

Product Manager- IDR

Overview

In today’s world, customers expect companies to know who they are and what they want. Customers want to have products, services or experiences that best suit their needs delivered to them seamlessly across physical and digital channels.

Customers are human first: driven by dynamic wants, needs, and desires. The ability for brands to make personal, meaningful connections on a human level has never been greater and Hux by Deloitte Digital delivers on those experiences in a way that allows companies to own the customer journey end to end. 

Hux is the Human Experience Platform by Deloitte Digital. We help companies connect key data sources to understand what matters most to people; connect to advanced technologies like AI and machine learning to sense and respond to those needs at scale; and connect their systems to unlock insights, create collaboration and drive acquisition, engagement and loyalty. Most importantly, we empower companies to connect with customers in personal, meaningful ways that respect them as people, not just customers.

Hux gives companies the ability to build and leverage the connections – between people, systems, and data – to deliver personalized, contextual experiences to customers at scale.

Work You’ll Do

The Product Manager for Identity Resolution will help lead the vision and build our next generation of consumer unification capabilities. You will focus on the core data ingestion and identity resolution process that fuels customer experiences and is utilized for continuous ROI measurement. Hux tightly integrates marketing managed services with pre-built IP/software and a best-of-breed ecosystem to power real-time data management, marketing decisioning support, audience management and delivery of end-to-end personalized customer experiences (CX).

As Product Manager, you will engage with the product team, program management and engineering in leading comprehensive ongoing releases of existing capabilities bringing enhancements and new solutions to market. You will be responsible for end-to-end delivery of application technology solutions in line with strategic business objectives. You will ensure that the business needs are clearly understand and the technology implemented meets the needs and expectations of the business. You will be responsible to guide cross functional teams to deliver innovative products at market speed using Agile/Scrum principles. You will facilitate scrum ceremonies such as release planning, sprint planning, daily scrums, sprint demo, sprint review and retrospectives.

You will support the following:

  • Work with business stakeholders to prioritize planned and unplanned development engagements
  • Determine the online or offline data needed to enrich our profiles and support business use cases
  • Develop identity data product features such as graphs, leveraging 1P/3P data, to construct profiles using deterministic and probabilistic techniques
  • Manage the match and merge/stitch rules for the identity resolution component
  • Support segmentation and audience management/delivery to Mar-Tech or Ad-Tech platforms
  • Partner with the relevant business and technical teams to integrate data that informs digital campaigns driving customer acquisition, retention and loyalty / lifetime value
  • Understand data usage in multiple platforms such as Salesforce Marketing Cloud, Google Cloud Platform, SAP Customer Cloud, Commerce Clouds, and Adobe Experience Manager / Target
  • Create secure product features that comply with consumer privacy laws (CCPA, GDPR) and follow all relevant legal and technical guidelines in the creation of profiles for local market use
  • Advise the engineering team on data sourcing and pipelines to targets, integration architecture using APIs and ETL/ELT, and master data management (MDM) concepts
  • Work with the go-to-market team on launch and customer adoption, support early customer programs, and work with engineering teams on user interface, architecture, and integration with other products in the portfolio
  • You will populate, review and refine product backlogs, including, but not limited to, platform themes, epics, features, user stories, business validation and user acceptance test plans and scripts
  • Prepare, review, and refine project plans in partnership teams across the spectrum of groups involved in platform development and deployment
  • Facilitate scrum ceremonies such as release planning, sprint planning, daily scrums, sprint demo, sprint review and retrospectives

What You'll Bring to the Table

Qualifications

Required:

  • Bachelor’s degree required. Analytical fields such as Computer Science, Engineering, Math or Physics majors preferred. MBA/MS is a plus.
  • 3+ years in product management within the digital / customer experience domain
  • Experience integrating with leading data connectivity and identity resolution platforms (i.e., LiveRamp, Acxiom, Neustar) preferably in Retail/Consumer
  • Experience in the Digital Marketing domain with specialty in Mar-Tech and/or Ad-Tech
  • Strong knowledge of big data cloud platforms (AWS/GCP/Azure), Master Data Management solutions (Reltio, Informatica, TIBCO), and big data frameworks (Spark)
  • Understanding of artificial intelligence / machine learning paradigms
  • Demonstrated ability to think strategically and translate plans into phased actions
  • Demonstrated experience in Agile Scrum development methodologies
  • Understanding and responsibility in project and program management principles, with experience in the application of these principles to developing marketing technology solutions
  • Effective oral, written and interpersonal communication skills. Strong presentation skills necessary to communicate, and persuade, a wide range of audiences
  • Demonstrated ability to partner and collaborate across organizations to optimize outcomes
  • Has experience with scaled systems and understands data and system integration; should also have a good understanding of security from a data and process perspective
  • Has a customer-driven mindset and insatiable appetite for solution excellence and drive for outcomes
  • Minimal travel may be required
  • Limited immigration sponsorship may be available
  • Ability to travel up to 30%, on average, based on the work you do and the clients and industries/sectors you serve

Preferred:

  • Retail/CPG experience implementing IDR/MDM solution architecture
  • Working knowledge of integrating with and using Customer Data Platforms (CDPs)
  • Experience with data warehouses (Snowflake, etc.)
  • Experience with leading Mar-Tech / Ad-Tech providers
  • Working knowledge of artificial intelligence / machine learning solutions and/or languages
#LI-MV1
#AHBV

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.


As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 106024

SCAM ALERT

Caution against fraudulent job offers!

We have been informed of instances where jobseekers are led to believe of fictitious job opportunities with Deloitte US (“Deloitte”). In one or more such cases, false promises of actual or potential selection, or initiation or completion of the recruitment formalities appear to have been or are being made. Some jobseekers appear to have been asked to pay money to specified bank accounts of individuals or entities as a condition of their selection for a ‘job’ with Deloitte. These individuals or entities are in no way connected with Deloitte and do not represent or otherwise act on behalf of Deloitte.

We would like to clarify that:

  • At Deloitte, ethics and integrity are fundamental and not negotiable.
  • We are against corruption and neither offer bribes nor accept them, nor induce or permit any other party to make or receive bribes on our behalf.
  • We have not authorized any party or person to collect any money from jobseekers in any form whatsoever for promises of getting jobs in Deloitte.
  • We consider candidates on merit and that we provide an equal opportunity to eligible applicants.
  • No one other than designated Deloitte personnel (e.g., a Deloitte recruiter or Deloitte hiring partner) is permitted to extend any job offer from Deloitte.

Anyone who at any time has made or makes any payment to any party in exchange for promises of job or selection for a job with Deloitte or any matter related to this (including those for ‘registration’, ‘verification’ or ‘security deposit’) or otherwise engages with any such person who has made or makes fraudulent promises or offers, does so (or has done so) entirely at their own risk. Deloitte takes no responsibility or liability for any such unauthorized or fraudulent actions or engagements. We encourage jobseekers to exercise caution.