Payments Banking & Capital Markets Operations Transformation Manager

Management Consulting | Core Business Operations
Same job available in 8 locations

Position Summary

Payments Banking & Capital Markets Operations Transformation Manager

PRACTICE OVERVIEW

Offering – What we do

Operations Transformation practitioners serve as trusted advisors to our clients, combining strategic thinking with deep industry knowledge to solve complex business problems in a team-based environment. We architect operating models and processes that enable growth, optimize capital, and maximize operational efficiency.

Industry – Who we serve

Deloitte’s Financial Services Industry consulting practice is the largest in the world, serving over 90% of Fortune 500 banking, insurance, securities, investment management, and real estate companies.

YOUR ROLE

Candidate profile

The ideal candidate will have a genuine passion for driving strategic transformation in the financial services industry combined with relationship-building, leadership, and communication skills. The ability to bring together stakeholders and persuade senior clients to act is essential.

Your role

You will lead and deliver small engagements, or components of large, complex engagements for financial services clients. Typical engagements include process improvement, operating model design, competitor benchmarking, cost transformation, customer and product innovation, and growth strategy development. Using a combination of direct management and hands-on delivery, you will craft solutions for clients, guide and oversee the quality of your team’s deliverables and recommendations, and manage day-to-day stakeholder relationships. Managers will contribute to Deloitte’s thought leadership, play a significant role in business development activities, and own responsibility for the development of junior staff.

Required qualifications

  • 6+ years of strategy and/or operations transformation experience at a top-tier consulting firm OR a financial services institution
  • 6 years of experience across several payment methods including debit, credit, ACH, check, wire and RTP.
  • 6 years of deep payments content experience across the payments processing, acquiring, and gateway sectors of the industry.
  • Experience leading smaller engagements or components of large, complex strategy and/or operations transformation engagements
  • Experience identifying client business issues, owning responsibility for the quality of deliverables, managing stakeholder relationships, and developing persuasive recommendations
  • Track record of collaborating with financial services industry senior executives, and comfort delivering presentations to management
  • Track record of building strong client relationships at large organizations, and identifying potential opportunities for business development
  • Experience developing and presenting proposal responses
  • Exceptional quantitative and qualitative problem-solving skills, with high capacity for solving business problems with incomplete information
  • Ability to communicate complex ideas effectively, both verbally and in writing (e.g., MS PowerPoint)
  • Eagerness to mentor junior staff
  • Bachelor’s degree
  • Willingness to travel up to 50%

Preferred skills

  • Advanced degree (e.g., MBA, PhD)
  • Possesses and demonstrates a passion for selling and delivering payments projects at FIs, providers and users (merchants and corporates) of payments products across industries, including payments issuing, processing, acquiring, and switching (networks).
  • Has demonstrated eminence including formal publishing, presenting and blogging about payments.
  • Has a strong understanding of the current trends, regulations, challenges, opportunity and competition across the payments value chain.

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte’s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives.  Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities.  We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.  Learn more about Deloitte’s impact on the world.

Recruiter tips

We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you’re applying to. Check out recruiting tips from Deloitte professionals.

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Learn more about our commitment to developing our people.


As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, where applicable. See notices of various ban-the-box laws where available.

Requisition code: 23988

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