Patient Services Consultant

Management Consulting | Core Business Operations
Same job available in 9 locations

Atlanta, Georgia, United States

Boston, Massachusetts, United States

Charlotte, North Carolina, United States

Chicago, Illinois, United States

Jersey City, New Jersey, United States

New York, New York, United States

Philadelphia, Pennsylvania, United States

Pittsburgh, Pennsylvania, United States

Tampa, Florida, United States

Position Summary

ConvergeHEALTH Consulting - Patient Services Consultant

ConvergeHEALTH is a part of Deloitte Consulting’s Core Industry Solutions and supports data-driven transformation of healthcare by enabling healthcare and life sciences organizations to answer the “hard questions” —what works, for whom, why, in what context, and at what cost?

As Patient Services Consultant, you will be aligned to ConvergeHEALTH. You will work with ConvergeHEALTH’s patient product suite, with a focus on delivering consulting engagements related to the Connect for Life Sciences platform. You will advise life sciences clients on launching new patient services programs and technology solutions that help them better support their patients. Internally, you will work with our product teams to identify high priority use cases and features to help shape the product requirements and roadmap. 

Work You’ll Do:

  • Delivery support – Support teams consisting of client and Deloitte resources (Product Owners, Designers, Developers, Architects) in the implementation of ConvergeHEALTH products.
  • Client facilitation – Support teams to help identify and design high value digital health applications supporting key patient services and healthcare use cases including defining personas, user journeys, features, and facilitating development of actionable product roadmaps and requirements
  • Product road mapping – Work closely with the Connect for Life Sciences product team to liaise potential product enhancements based on client needs and industry trends
  • Executive communication – Prepare deliverables, present findings and recommendations to client and/or firm leadership
  • Client relationship development - Establish relationships with key client end users to help drive further adoption of the application throughout and at all levels of their organization 
  • Business Development – Assist with sales meetings, conferences, and RFI/RFP responses by facilitating sales material collateral and providing product and implementation expertise

The Team

As part of the ConvergeHEALTH team, you will work with Patient Services clients, and the ConvergeHEALTH internal team. Through your client-facing efforts, you will have the opportunity to work directly with client and implementation team leadership to identify opportunities for technology solutions, define project roadmaps, and provide your product and industry insights. You will work closely with the Connect for Life Sciences product team to liaise potential product enhancements based on your implementation observations and client feedback.

 Qualifications:

  • A BA/BS degree from a top institution in relevant focus areas
  • 2-4 years’ experience working with technology in the life sciences industry and/or 1-2 years of experience operating as a consultant in a consulting environment
  • 1-2 years’ experience working with commercial operations at a Life Sciences company, or a patient services hub provider
  • Experience with large scale PAP, Copay, and/or Adherence Programs for a pharmaceutical manufacturer or patient services hub provider with client projects extending over months or years
  • Experience facilitating program discovery requirements gathering workshops
  • Experience with supporting internal and external stakeholders during the planning, management and delivery of technology projects
  • The ability to develop and foster strong working relationships with internal and external clients in a virtual setting
  • Exceptional oral and written communication skills, including Microsoft PowerPoint
  • Strong self and audience awareness when interacting with internal and external stakeholders
  • Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve
  • Limited immigration sponsorship may be available

Preferred Qualifications:

A BA/BS degree from a top institution in computer science or healthcare administration

SAFe, PMP, PMI, or Agile certifications

Experience coordinating with globally located teams 

Hands-on experience defining personas, user journeys, and product features

Experience implementing patient engagement solutions

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.


As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 111640

SCAM ALERT

Caution against fraudulent job offers!

We have been informed of instances where jobseekers are led to believe of fictitious job opportunities with Deloitte US (“Deloitte”). In one or more such cases, false promises of actual or potential selection, or initiation or completion of the recruitment formalities appear to have been or are being made. Some jobseekers appear to have been asked to pay money to specified bank accounts of individuals or entities as a condition of their selection for a ‘job’ with Deloitte. These individuals or entities are in no way connected with Deloitte and do not represent or otherwise act on behalf of Deloitte.

We would like to clarify that:

  • At Deloitte, ethics and integrity are fundamental and not negotiable.
  • We are against corruption and neither offer bribes nor accept them, nor induce or permit any other party to make or receive bribes on our behalf.
  • We have not authorized any party or person to collect any money from jobseekers in any form whatsoever for promises of getting jobs in Deloitte.
  • We consider candidates on merit and that we provide an equal opportunity to eligible applicants.
  • No one other than designated Deloitte personnel (e.g., a Deloitte recruiter or Deloitte hiring partner) is permitted to extend any job offer from Deloitte.

Anyone who at any time has made or makes any payment to any party in exchange for promises of job or selection for a job with Deloitte or any matter related to this (including those for ‘registration’, ‘verification’ or ‘security deposit’) or otherwise engages with any such person who has made or makes fraudulent promises or offers, does so (or has done so) entirely at their own risk. Deloitte takes no responsibility or liability for any such unauthorized or fraudulent actions or engagements. We encourage jobseekers to exercise caution.