Oracle Delivery Manager – SaaS Application Management Services (AMS)

Management Consulting | Enterprise Performance
Same job available in 19 locations

Atlanta, Georgia, United States

Austin, Texas, United States

Boston, Massachusetts, United States

Charlotte, North Carolina, United States

Chicago, Illinois, United States

Cincinnati, Ohio, United States

Cleveland, Ohio, United States

Dallas, Texas, United States

Detroit, Michigan, United States

Houston, Texas, United States

Indianapolis, Indiana, United States

Kansas City, Missouri, United States

McLean, Virginia, United States

Miami, Florida, United States

Minneapolis, Minnesota, United States

Nashville, Tennessee, United States

Philadelphia, Pennsylvania, United States

St. Louis, Missouri, United States

Tampa, Florida, United States

Position Summary

Oracle Delivery Manager - SaaS Application Management Services (AMS)

The role of Oracle Delivery Manager is to provide day-to-day leadership and management over the application management team (internal and external service providers) in support of the Oracle Cloud ERP, EPM, Analytics, and other SaaS applications. Additional responsibilities include implementing ITIL based processes and governance, leading continuous improvements, and innovation, acting as a liaison between the business and application management team, and successfully managing the relationship including periodic releases with the SaaS providers. The role will also require supporting business development effort via estimation, solutioning, RFP response preparation and participation in orals.

Responsibilities will include:

  • Operating Model Design: Lead the design and implementation of ITIL processes; Lead the implementation of management of Business and Service Management KPI’s, and SLA’s.

  • Cadence: Lead weekly and monthly status meetings and associated reporting.

  • Service Delivery: Provide management oversight for the day-to-day application management operations, including risk mitigation and service quality management; coordinate and facilitate formal communication channels between AMS teams, business, and management; manage support activities; drive continuous improvements and innovation to optimize costs and improve end user satisfaction.

  • Incident Management: Engage with the AMS team on Severity 1 and Severity 2 incidents and facilitate communications and escalations with the client and with SaaS providers and any other third-party vendors.

  • Release Management: Plan and manage the releases including impact analysis, risk management, testing, release deployment, and escalation of issues to with the help from application track leads.

  • People Development: Provide leadership and management in staffing the team and day-to-day people development and management.

  • SaaS Provider: Manage relationship and escalations with SaaS provider.

  • Pursuit Support: Support new pursuits with solution, estimation and RFP response preparation. Participate in Orals and support contract creation.

Required Qualifications:

  • 10+ years of relevant experience in an AMS role
  • 3+ years of experience in ITIL framework
  • 3+ years of experience leading teams
  • Experience with Oracle Cloud ERP and/or other primary SaaS application in a multi-application environment
  • Experience with SaaS application solutions
  • Bachelor’s degree or equivalent professional experience
  • Ability to travel up to 25%, on average, based on the work you do and the clients and industries/sectors you serve
  • Limited immigration sponsorship may be available

Preferred:

  • 5+ years of experience working with senior management, business, service provider, and SaaS providers
  • Understanding of ERP Operations and associated Boundary Applications
  • Ability to understand problems in multi technology and multi-application environment
Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.
Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.
Our purpose

Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte's purpose, commitments, and impact.
Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 172384

SCAM ALERT

Caution against fraudulent job offers!

We have been informed of instances where jobseekers are led to believe of fictitious job opportunities with Deloitte US (“Deloitte”). In one or more such cases, false promises of actual or potential selection, or initiation or completion of the recruitment formalities appear to have been or are being made. Some jobseekers appear to have been asked to pay money to specified bank accounts of individuals or entities as a condition of their selection for a ‘job’ with Deloitte. These individuals or entities are in no way connected with Deloitte and do not represent or otherwise act on behalf of Deloitte.

We would like to clarify that:

  • At Deloitte, ethics and integrity are fundamental and not negotiable.
  • We are against corruption and neither offer bribes nor accept them, nor induce or permit any other party to make or receive bribes on our behalf.
  • We have not authorized any party or person to collect any money from jobseekers in any form whatsoever for promises of getting jobs in Deloitte.
  • We consider candidates on merit and that we provide an equal opportunity to eligible applicants.
  • No one other than designated Deloitte personnel (e.g., a Deloitte recruiter or Deloitte hiring partner) is permitted to extend any job offer from Deloitte.

Anyone who at any time has made or makes any payment to any party in exchange for promises of job or selection for a job with Deloitte or any matter related to this (including those for ‘registration’, ‘verification’ or ‘security deposit’) or otherwise engages with any such person who has made or makes fraudulent promises or offers, does so (or has done so) entirely at their own risk. Deloitte takes no responsibility or liability for any such unauthorized or fraudulent actions or engagements. We encourage jobseekers to exercise caution.