Oracle Cloud OTC CRM Functional Analyst

Management Consulting | Enterprise Performance

Phoenix, Arizona, United States

Position Summary

Are you an experienced, passionate pioneer in technology – a solutions builder, a roll-up-your-sleeves technologist who wants a daily collaborative environment, think-tank feel and share new ideas with your colleagues - without the extensive demands of travel? If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery. PDM practitioners are local to project locations, minimizing extensive travel, and provides you with a full career path within the firm.

Work you’ll do/Responsibilities

Oracle Cloud OTC CRM onshore lead. Lead the OTC and CRM process area in application management services (AMS). The role will require hands-on, end-user support activities including:

  • Coordination with offshore resources and process lead activities
  • Provide status reports and process area updates
  • Confirm prioritization and categorization of tickets, changes, and enhancements with the business
  • Maintain close coordination with functional owners and work with team leads to balance workload across resources/technology and application
  • Resolve incidents, problems, and complete enhancements
  • Facilitate user acceptance and validation of functionality with the business
  • Perform impact assessments and testing for Oracle Cloud upgrades
  • Manage the configurations of the Oracle Cloud applications
  • Coordinate feature/functions/incidents/enhancements with Oracle Support
  • Identify areas for process improvement
  • Available for on-call 24x7 support for Priority1 issues
  • Support period-end close or priority activities that may require some nights and weekends

The Team

The Enterprise Operations as a Service offering provides services from ERP and Cloud strategy, through Business Transformation and Applications Implementation, to Operate and Cloud Release Management. We modernize our client’s business and core environments to leverage technology innovations around Cloud, Digital, Mobility and Social Collaboration. We help our clients address digital transformation by designing modern applications and industry specific solutions to deliver outcomes that improve flexibility, scalability and cost management. Oracle ERP products include Oracle Cloud SaaS, EBS, PeopleSoft, and JD Edwards. 

Qualifications

Required

  • Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
  • Oracle Cloud OTC - OM functional hands-on experience
  • Clear communication
  • Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve.
  • Limited immigration sponsorship may be available

Preferred

  • 5 years of Oracle Cloud OTC OM
  • 1 year of Oracle Cloud CRM Sales
  • 1 year of Oracle Cloud AR
  • AMS or production support experience

#LI-MJ2



Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.


As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 79997

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