Oracle Cloud OM CRM Functional Analyst

Management Consulting | Enterprise Performance

Phoenix, Arizona, United States

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Position Summary

Are you an experienced, passionate pioneer in technology? An industry solutions professional who wants to work in a collaborative environment. As an experienced Oracle Cloud OM CRM Functional Analyst, you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery. PDM practitioners are local to project locations, minimizing extensive travel, and provides you with a full career path within the firm.

Work you’ll do/Responsibilities  

The Team 

The Enterprise Operations as a Service Offering addresses our clients’ needs for on-going operations of their technology and business process investments through multi-year contracts. We deliver continuous modernization, upgrades, and address incremental business changes as part of our engagements through our 5 key offerings: SAP Operations, Oracle Operations, IT Operations, Supply Chain Operations, Finance Operations.

Qualifications

Oracle Cloud OM CRM Lead - Lead the OM and CRM process area in application management services (AMS). The role will require hands-on, end-user support activities including:

- Coordination with offshore resources and process lead activities

- Provide status reports and process area updates

- Confirm prioritization and categorization of tickets, changes, and enhancements with the business

- Maintain close coordination with functional owners and work with team leads to balance workload across resources/technology and application

- Resolve incidents, problems, and complete enhancements

- Facilitate user acceptance and validation of functionality with the business

- Perform impact assessments and testing for Oracle Cloud upgrades

Utilize testing tools (UiPath), ITSM (Jira), and other tools and apps

- Manage the configurations of the Oracle Cloud applications

- Coordinate feature/functions/incidents/enhancements with Oracle Support

- Identify areas for process improvement

- Available for on-call 24x7 support for Priority1 issues

- Support period-end close or priority activities that may require some nights and weekends

- 4+ years of Oracle Cloud OM (OTC)

- 1+ years of Oracle Cloud CRM (Sales) experience highly preferred

- 1+ years of Oracle Cloud AR/Fin experience preferred

- Required hands-on full life-cycle experience with Oracle Cloud OM

Required

  • Oracle Cloud OTC - OM functional hands-on experience
  • Clear communication
  • US Citizen
  • Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
  • Limited immigration sponsorship may be available
  • Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve
  • Role is remote

Preferred

  • 4 years of Oracle Cloud OM (OTC)
  • 1 year of Oracle Cloud CRM Sales
  • 1 year of Oracle Cloud AR, Finance or PTP
  • AMS or production support experience

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Our purpose

Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte's purpose, commitments, and impact.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 135519

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