Operations Manager

Management Consulting | Core Business Operations

Arlington, Virginia, United States

Position Summary

Are you looking to make an immediate impact where you can help our clients solve their business challenges?  Deloitte’s Core Business Operations (CBO) portfolio operates at the center of our client’s business. By joining our team, you could help C-suite and program leaders transform their organization and accelerate mission execution through emerging and disruptive technologies, innovative business models, retooled program operations and industry-driven solutions.

 

Work you’ll do:


•Apply leadership and management practices engaging project teams and support collaboration across functional groups. 

•Possess at least five years of demonstrated experience in the successful IT operations and management of all aspects of maintaining classified enterprise IT and telecommunication services at customer and other infrastructure locations. 

•Manage classified enterprise IT and telecommunication asset inventories, operation, and maintenance services (e.g., Service Desk, Deskside Support, NOC, PKI Registration Authority, COMSEC material custody,). 

•Manage and maintain the IT and telecommunication lifecycles; replacement of hardware and software and the management of consumables and sparing inventories. 

•Experience in ensuring SLA compliance.

•Lead large-scale IT transformation and operations efforts to drive enterprise standardization, operational efficacy, and automated workflows.

•Possess excellent written and verbal communication skills and an ability to brief senior level officials. 

•Ability to engage diverse groups and motivate to collaborate and deliver program vision. 

•Serve as lead advisor to key government stakeholders on IT operations policy and strategy. 

•Demonstrated and current experience leading, managing and overseeing large-scale enterprise operations. 

•Demonstrated experience managing globally dispersed teams


 

The team 

Deloitte’s Government and Public Services (GPS) practice – our people, ideas, technology and outcomes—is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.   

 

 

Qualifications 

Required: 

  • Bachelor’s degree required 
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
  • Must be able to obtain and maintain clearance required for this role. 
  • TS/SCI Clearance required

 

Preferred: 

  • Project Management Professional (PMP) certified
  • Cisco Certified network Professional (CCNP)
  • Experience in the implementation of ITIL service management best practices
  • Familiarity with creation and standardization of SOP documentation
  • Experience in the DHS space and FEDSIM programs

 

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.


As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 99759

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