Position Summary

Supervisor, One Team

(Part of Deloitte Services internal operations team)

Do you have a passion for providing an exceptional customer experience? Do you enjoy leading and collaborating with a team in a fast-paced and high-energy environment while fostering their learning and development? Do you enjoy engaging others, solving problems and thrive in a hospitality, customer-centric environment? If so, this position could be the perfect fit for you!

Work you’ll do

As an operations Supervisor, you lead a team of professionals focused on providing an array of services supporting our Deloitte professionals, clients and guests with their in-office experience. Services range from space management (work and meeting spaces), to event planning, catering, day-of-meeting logistics (set-up, clean-up, a/v support, guest greeting/directing) to facilities/office management (e.g. facility maintenance, housekeeping issues, kitchen/pantry management) and other services that support the daily work environment.

As a supervisor at Deloitte your responsibilities will include:

  • Effectively managing day-to-day operations for hospitality services to ensure compliance with established policies, procedures, and service agreements
  • Leading and developing your team to ensure proactive high-levels of customer service, responsiveness, accuracy, service quality, communication, and professionalism
  • Adding value through the analyzation of department procedures, delivery of service, software, a/v equipment and other departmental related systems, to increase efficiencies, ensure performance and customer satisfaction. You will also assess results and recommend process improvements, where applicable
  • Overseeing facilities management, services and support to ensure a well-maintained and professional facility. Including but not limited to: management of vendors/service contracts; regular and one-off repair and maintenance; space planning; administration of office security system and life safety program; cleaning management, customer requests related to facility (e.g. hot/cold, broken chair/office furniture, internal moves, light replacement) etc.
  • Managing and fostering relationships with customers, team, vendors and other key stakeholders through effective communications, collaboration, and engagement with purpose to deliver a “best in class” experience

The team

At Deloitte, the internal operations team (known as the “One Team”) provides a full-range of hospitality and business services. We help our Deloitte professionals with daily office support needs, meeting and event planning and execution, and an array of other services related to office operations and facility management. Our team members work collaboratively and apply their specialized knowledge and skills to think proactively to provide a holistic customer-centric “experience” for our Deloitte professionals, clients, and guests.

Qualifications

Required:

  • Minimum of 5 years of related hospitality or office support experience in a corporate, service-oriented or customer-centric environment leading a team
  • Minimum of 3 years of related facilities management experience
  • High school diploma
  • Excellent quality-conscious customer service skills, decision-making, conflict resolution and critical thinking skills
  • Excellent written/verbal communication and interpersonal skills
  • Strong problem-solving and negotiation skills
  • Strong technical skills, including proficiency in Microsoft Office
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Preferred:

  • Associate’s/Bachelor’s degree
  • Advanced experience in Microsoft Office applications
  • Hospitality/corporate background with focus on meetings and events
  • Event management experience

How You’ll Grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there is always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world.  From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career.  Explore Deloitte University, The Leadership Center.

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Learn more about our commitment to developing our people.


As used in this posting, "Deloitte" means Deloitte Services LP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 29370

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