Deloitte US

Supervisor, One Team

Do you have a passion for providing an exceptional customer experience? Do you enjoy leading and collaborating with a team in a fast-paced and high-energy environment while fostering their learning and development? Do you enjoy engaging others, solving problems and thrive in a hospitality, customer-centric environment? If so, this position could be the perfect fit for you!

Work you’ll do

As an operations Supervisor, you lead a team of professionals focused on providing an array of services supporting our Deloitte professionals, clients and guests with their in-office experience. Services range from space management (work and meeting spaces), to event planning, catering, day-of-meeting logistics (set-up, clean-up, a/v support, guest greeting/directing) to facilities/office management (e.g. facility maintenance, housekeeping issues, kitchen/pantry management) and other services that support the daily work environment.

As a supervisor at Deloitte your responsibilities will include:

• Effectively managing day-to-day operations for hospitality services to ensure compliance with established policies, procedures, and service agreements
• Leading and developing your team to ensure proactive high-levels of customer service, responsiveness, accuracy, service quality, communication, and professionalism
• Adding value through the analyzation of department procedures, delivery of service, software, a/v equipment and other departmental related systems, to increase efficiencies, ensure performance and customer satisfaction. You will also assess results and recommend process improvements, where applicable
• Overseeing facilities management, services and support to ensure a well-maintained and professional facility. Including but not limited to: management of vendors/service contracts; regular and one-off repair and maintenance; space planning; administration of office security system and life safety program; cleaning management, customer requests related to facility (e.g. hot/cold, broken chair/office furniture, internal moves, light replacement) etc.
• Managing and fostering relationships with customers, team, vendors and other key stakeholders through effective communications, collaboration, and engagement with purpose to deliver a “best in class” experience

The team

At Deloitte, the internal operations team (known as the “One Team”) provides a full-range of hospitality and business services. We help our Deloitte professionals with daily office support needs, meeting and event planning and execution, and an array of other services related to office operations and facility management. Our team members work collaboratively and apply their specialized knowledge and skills to think proactively to provide a holistic customer-centric “experience” for our Deloitte professionals, clients, and guests.

Ideal Candidate

• Excellent quality-conscious customer service skills, decision-making, conflict resolution and critical thinking skills
• Excellent written/verbal communication and interpersonal skills
• Strong problem-solving and negotiation skills

Qualifications

Required:

• High school diploma
• Minimum of 5 years of related hospitality or office support experience in a corporate, service-oriented or customer-centric environment leading a team
• Minimum of 3 years of related facilities management experience
• Strong technical skills, including proficiency in Microsoft Office

Preferred:

• Associate’s/Bachelor’s degree
• Advanced experience in Microsoft Office applications
• Hospitality/corporate background with focus on meetings and events
• Event management experience

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