One Team Supervisor

Administrative & Support Services | Business Services

New York, New York, United States

Position Summary

Do you have a passion for providing an exceptional customer experience? Do you enjoy leading and collaborating with a team in a fast-paced and high-energy environment while fostering their learning and development? Do you enjoy engaging others, solving problems and thrive in a hospitality, customer-centric environment? If so, this position could be the perfect fit for you!

Work you’ll do



As an operations Supervisor, you lead a team of professionals focused on providing an array of services supporting our Deloitte professionals, clients and guests with their in-office experience. Services range from space management (work and meeting spaces), to event planning, catering, day-of-meeting logistics (set-up, clean-up, a/v support, guest greeting/directing) to facilities/office management (e.g. facility maintenance, housekeeping issues, kitchen/pantry management) and other services that support the daily work environment.

As a supervisor at Deloitte your responsibilities will include:

* Effectively managing day-to-day operations for hospitality services to ensure compliance with established policies, procedures, and service agreements


* Leading and developing your team to ensure proactive high-levels of customer service, responsiveness, accuracy, service quality, communication, and professionalism


* Adding value through the analyzation of department procedures, delivery of service, software, a/v equipment and other departmental related systems, to increase efficiencies, ensure performance and customer satisfaction. You will also assess results and recommend process improvements, where applicable


* Overseeing facilities management, services and support to ensure a well-maintained and professional facility. Including but not limited to: management of vendors/service contracts; regular and one-off repair and maintenance; space planning; administration of office security system and life safety program; cleaning management, customer requests related to facility (e.g. hot/cold, broken chair/office furniture, internal moves, light replacement) etc.


* Managing and fostering relationships with customers, team, vendors and other key stakeholders through effective communications, collaboration, and engagement with purpose to deliver a "best in class" experience

The team

At Deloitte, the internal operations team (known as the "One Team") provides a full-range of hospitality and business services. We help our Deloitte professionals with daily office support needs, meeting and event planning and execution, and an array of other services related to office operations and facility management. Our team members work collaboratively and apply their specialized knowledge and skills to think proactively to provide a holistic customer-centric "experience" for our Deloitte professionals, clients, and guests.


Qualifications Required:



* Minimum of 5 years of related hospitality or office support experience in a corporate, service-oriented or customer-centric environment leading a team

* Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

* Minimum of 3 years of related facilities management experience

* High school diploma

* Excellent quality-conscious customer service skills, decision-making, conflict resolution and critical thinking skills

* Excellent written/verbal communication and interpersonal skills

* Strong problem-solving and negotiation skills

* Strong technical skills, including proficiency in Microsoft Office



Preferred:



* Associate’s/Bachelor’s degree


* Advanced experience in Microsoft Office applications


* Hospitality/corporate background with focus on meetings and events


* Event management experience




For individuals assigned and/or hired to work in New York City, Deloitte is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to New York City and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $72730 to $121215.


You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.


You may also be eligible to participate in a sales incentive program, whereby you may be eligible to receive certain incentive compensation amounts based on achievement of certain sales goals set forth each year, subject to the terms and conditions of any applicable program document.


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Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.


As used in this posting, "Deloitte" means Deloitte Services LP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 134193

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