One Team Supervisor

Administrative & Support Services | Business Services
Same job available in 2 locations

Harrisburg, Pennsylvania, United States

Mechanicsburg, Pennsylvania, United States

Position Summary

Supervisor, One Team

(Part of Deloitte Services internal operations team)

Do you have a passion for providing an exceptional customer experience? Do you enjoy leading and collaborating with a team in a fast-paced and high-energy environment while fostering their learning and development? Do you enjoy engaging others, solving problems and thrive in a hospitality, customer-centric environment? If so, this position could be the perfect fit for you!

Work you’ll do

As an operations Supervisor, you lead a team of professionals focused on providing an array of services supporting our Deloitte professionals, clients and guests with their in-office experience. Services range from space management (work and meeting spaces), to event planning, catering, day-of-meeting logistics (set-up, clean-up, a/v support, guest greeting/directing) to facilities/office management (e.g. facility maintenance, housekeeping issues, kitchen/pantry management) and other services that support the daily work environment.

As a supervisor at Deloitte your responsibilities will include:

  • Effectively managing day-to-day operations for hospitality services to ensure compliance with established policies, procedures, and service agreements; working with the team to ensure local and national process and procedures are followed and/or implemented, daily operations are running smoothly and in support of the needs of the office, proactively supporting customers and working with the staff to help resolve issues quickly
  • Leading and developing your team to ensure proactive high-levels of customer service, responsiveness, accuracy, service quality, communication, and professionalism; effectively delegating assignments and projects to team members
  • Supporting performance management activities for direct reports, monitoring and addressing performance, providing effective feedback and coaching, and handling Talent issues in a timely manner to ensure continued effectiveness/motivation of the team
  • Adding value through the analyzation of department procedures, delivery of service, software, a/v equipment, facilities, and other departmental related systems, to increase efficiencies, ensure performance and customer satisfaction. You will also assess results and recommend process improvements, where applicable
  • Managing and fostering strong business relationships with customers, team, vendors, office leadership and other key stakeholders through effective communications, collaboration, and engagement with purpose to deliver a “best in class” experience
  • Providing guidance and expertise to both team members and customers on firm systems and technology used in the office, including but not limited to the space management system, visitor registration system, and hybrid meeting a/v technology

The team

At Deloitte, the internal operations team (known as the “One Team”) provides a full-range of hospitality and business services. We help our Deloitte professionals with daily office support needs, meeting and event planning and execution, and an array of other services related to office operations and facility management. Our team members work collaboratively and apply their specialized knowledge and skills to think proactively to provide a holistic customer-centric “experience” for our Deloitte professionals, clients, and guests.

Qualifications

Required:

  • Minimum of 5 years of related hospitality or office support experience in a corporate, service-oriented or customer-centric environment leading a team
  • High school diploma
  • Excellent quality-conscious customer service skills, decision-making, conflict resolution and critical thinking skills
  • Excellent written/verbal communication and interpersonal skills
  • Strong problem-solving and negotiation skills
  • Strong technical skills, including proficiency in Microsoft Office
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time 

Preferred:

  • Associate’s/Bachelor’s degree
  • Related facilities management experience
  • Advanced experience in Microsoft Office applications
  • Hospitality/corporate background with focus on meetings and events
  • Event management experience

EA_ExpHire

EA_FA_ExpHire

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.


As used in this posting, "Deloitte" means Deloitte Services LP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 101487

SCAM ALERT

Caution against fraudulent job offers!

We have been informed of instances where jobseekers are led to believe of fictitious job opportunities with Deloitte US (“Deloitte”). In one or more such cases, false promises of actual or potential selection, or initiation or completion of the recruitment formalities appear to have been or are being made. Some jobseekers appear to have been asked to pay money to specified bank accounts of individuals or entities as a condition of their selection for a ‘job’ with Deloitte. These individuals or entities are in no way connected with Deloitte and do not represent or otherwise act on behalf of Deloitte.

We would like to clarify that:

  • At Deloitte, ethics and integrity are fundamental and not negotiable.
  • We are against corruption and neither offer bribes nor accept them, nor induce or permit any other party to make or receive bribes on our behalf.
  • We have not authorized any party or person to collect any money from jobseekers in any form whatsoever for promises of getting jobs in Deloitte.
  • We consider candidates on merit and that we provide an equal opportunity to eligible applicants.
  • No one other than designated Deloitte personnel (e.g., a Deloitte recruiter or Deloitte hiring partner) is permitted to extend any job offer from Deloitte.

Anyone who at any time has made or makes any payment to any party in exchange for promises of job or selection for a job with Deloitte or any matter related to this (including those for ‘registration’, ‘verification’ or ‘security deposit’) or otherwise engages with any such person who has made or makes fraudulent promises or offers, does so (or has done so) entirely at their own risk. Deloitte takes no responsibility or liability for any such unauthorized or fraudulent actions or engagements. We encourage jobseekers to exercise caution.