- Effectively managing day-to-day operations for hospitality and facilities services to ensure compliance with established policies, procedures, and service agreements
- Leading and developing your team to ensure proactive high levels of customer service, responsiveness, accuracy, service quality, communication, and professionalism
- Adding value through the analysis of department procedures, delivery of service, software, a/v equipment, and other departmental-related systems, to increase efficiencies, and ensure performance and customer satisfaction. You will also assess results and recommend process improvements, where applicable
- Overseeing facilities management, services, and support to ensure a well-maintained and professional facility. Including but not limited to: management of vendors/service contracts; regular and one-off repair and maintenance; space planning; administration of office security system and life safety program; cleaning management, customer requests related to facility (e.g. hot/cold, broken chair/office furniture, internal moves, light replacement) etc.
- Managing and fostering relationships with customers, team, vendors, and other key stakeholders through effective communications, collaboration, and engagement with the purpose to deliver a "best in class" experience
- Monitoring budgets used by team and ensure proper execution of guidelines, processes and protocols
- Minimum of 5 years of related hospitality or office support experience in a corporate, service-oriented or customer-centric environment leading a team
- Excellent written/verbal communication and interpersonal skills
- Strong problem-solving and negotiation skills
- Strong technical skills, including proficiency in Microsoft Office
- Able to work in the office, not a remote position
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
- Minimum of 3 years of related facilities management experience
- High school diploma
- Excellent quality-conscious customer service skills, decision-making, conflict resolution and critical thinking skills
- Advanced experience in Microsoft Office applications
- Hospitality/corporate background with a focus on meetings and events
- Event management experience
Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html
EA_ExpHire
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