Oil, Gas & Chemicals Customer Strategy Manager

Management Consulting | Customer & Marketing
Same job available in 11 locations

Position Summary

Oil, Gas & Chemicals- Customer Strategy Manager

Deloitte Consulting LLP seeks Customer Strategy Manager at locations nationally. We are looking both for candidates with depth Oil, Gas & Chemicals and candidates who have worked across sub sectors. 

 
Work we do

The Customer and Marketing business within Deloitte Consulting serves clients facing fundamental strategic choices and growth challenges related to their customers and ecosystems. Our team brings together a diverse mix of strategists, marketers, digital and creative experts working to transform client organizations and capture value by deeply understanding clients’ markets and customers.


Work you will do

  • Serve as the day-to-day lead on projects that start with a fundamental strategic customer problem
  • Assist clients to address the full range of CEO, CMO and other executive leadership challenges
  • Develop, maintain and expand senior client relationships and lead consultant and client project teams from project planning through execution.
  • Assist clients in making strategic decisions and implementing changes in areas such as marketing operating model design, customer experience and go-to-market strategy
  • Manage the preparation and performance of primary and secondary market research including customer interviews, focus groups and group interviews to obtain insights.
  • Lead quantitative customer data and analytics inquiries
  • Manage and deliver client engagements that identify, design and implement technology and creative business solutions for large companies
  • Monitor project status and progress, prepare and present weekly steering reports, assess risks, manage delays and escalate issues to steering committees.


The team


Customer Strategy & Applied Design

Our Customer Strategy & Applied Design team focuses on helping clients discover, design, and prototype customer growth strategies and innovation portfolios to create and drive change in a digital world. We bring knowledge and offerings to uncover the behaviors, motivations and preferences of our clients’ customers and develop new experiences for them. Our team of professionals has deep capabilities in strategy, customer experience, digital strategy and innovation. 

We deliver set of customer focused work:

  • Customer Strategy | Help clients build capabilities to better understand customer value drivers and make choices about the markets and segments they serve through digital, social, and mobile channels; optimize pricing decisions and shape the most strategic issues on the CMO agenda
  • Customer Experience | Help clients improve the quality, nature and power of interactions between the customer and the organization across the lifecycle of sales, marketing and service at each and every touch point.
  • Applied Innovation | Help clients rapidly design, prototype and launch new businesses and experiences, translating insights on human behavior from design-led methods into offerings and technologies that delight customers and drive growth
  • Digital Strategy | Help clients understand, envision and articulate “digital” as a business strategy aligned with their CEO’s agenda – and then craft a plan to embed everything they do with the latest technology solutions and business models to compete in the marketplace for customers and talent

Qualifications
Required:

  • Bachelor's degree
  • 6+ years of substantial consulting experience providing customer and marketing strategy to clients
  • Experience within Oil, Gas & Chemicals
  • 6+ years of significant project or work experience focused on customer strategy across financial services (segmentation, customer experience, marketing, customer insights, etc.)
  • Consistent career progression with increasing levels of responsibility
  • Competent in Microsoft Excel and PowerPoint
  • Travel up to 50% (While up to 50% travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice.)
  • Must live within commuting distance to one of Deloitte’s consulting offices
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Preferred:

  • Advanced degree in business
  • Experience leading or managing teams and change initiatives (especially in a project management role)
  • Experience leading programs with significant digital components
  • Experience with budgetary responsibilities related to projects or resources

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Learn more about our commitment to developing our people.


As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 48762

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