NOC Engineer

Management Consulting | Core Business Operations

New York, New York, United States

Position Summary

Are you an experienced, passionate pioneer in technology? An industry solutions professional who wants to work in a collaborative environment. As an experienced NOC Engineer you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery.  PDM practitioners are local to project locations, minimizing extensive travel, and provides you with a full career path within the firm.


Work you’ll do/Responsibilities  

 The Nighttime NOC Engineer will work with and support the NOC 24/7 team, supporting client production, QA, and Development environments, and ensuring company infrastructure adheres to its stringent SLA requirements.

Responsibilities include

·       Performing research, analysis, and isolation of alarms that require escalation, additional research, and/or triage

·       Adhering to Service Level Agreements (SLA), Operational Level Agreements (OLA), and internal processes

·       Publishing information to the knowledge base (Confluence, Wiki)

·       Performs initial fault isolation and actively troubleshoot and diagnose problems

·       Participates in tracking and prioritization of ticket handling, including inter-shift turnover

·       Performs fundamental Windows Server and Unix system admin tasks

·       Performs initial tier 1 troubleshooting techniques to resolve incidents regarding Network, Telecom, Server, Back-up Environment, and Data Center related facilities

·       Escalates using official escalation procedures when appropriate

·       Responsible for executing the daily, weekly, monthly operational monitoring and reporting tasks

·       Participates in 24/7/365 (3) shift rotation including weekends and holidays. (This is a shift position from 3 am PM to Noon). Shift schedule is an irregular work week.

·       Performs other related duties as assigned

·       Be able to work overtime with little to no notification

·       Creates and maintains documentation for processes and procedures

·       Monitor and manage the 1st line response to alarms prioritizing severity and perform initial troubleshooting

·       Raise, update, and follow up trouble tickets

·       Proactively analyze data from network monitoring tools and determine the best course of action to prevent faults from happening

·       Create or update internal documentation regarding actions taken to resolve specific case scenarios so that information can be centralized and shared among the team

·       Train other NOC Engineers on new or advanced products and services

·       Under the direction of the network engineering team, execute moves, adds, changes or deletions (MACDs) to client networks

·       Where possible, act as a mentor to other NOC staff in their technical or functional development


The Team 

The US Cloud Engineering Offering focuses on enabling our client’s end-to-end journey from On-Premise to Cloud, with opportunities in the areas of Cloud Strategy and Op Model Transformation, Cloud Development & Integration, Cloud Migration, and Cloud Infrastructure & Managed Services. Cloud Engineering supports our clients as they improve agility, resilience and identifies opportunities to reduce IT operations spend through automation by enabling Cloud. We accelerate our clients toward a technology-driven future, leveraging vendor solutions, Deloitte-developed software products, tools, and accelerators.




  • Bachelor's degree or equivalent experience
  • 6+ years’ experience as IT engineer
  • NOC support experience
  • Expertise in performance monitoring applications
  • Proficiency with internet protocols such as TCP/IP
  • Experience with network monitoring tools and ticketing systems
  • Strong operating systems knowledge – Linux/Windows/VMware
  • Experience with Firewall and ACL planning implementation
  • History with document collaboration tools (Confluence/Wiki)
  • Experience with TCP/IP, DNS, NetFlow, SNMP, and internet protocols
  • Working knowledge of basic Windows Server and Unix system administration skills
  • Limited immigration sponsorship may be available


  • Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or related IT discipline
  • Excellent communication skills
  • Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve
  • Be a self-starter, should be able to work independently and without supervision if required
  • Be able to deliver excellent customer service

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 117312


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