Microsoft Dynamics CRM Specialist Senior

Management Consulting | Customer & Marketing
Same job available in 9 locations

Position Summary

Sales Performance Management Specialist Senior

Customer & Marketing is creating a new model for a new age-we’re an agency and a consultancy. Understanding the digital space and preparing for what’s next is at our core. We help clients reimagine how profits are made, how relationships are created and managed; we reshape how work gets done, and rewire the competitive fabric of entire industries. That’s the power of driving disruption. That’s Customer & Marketing.

 

Work you’ll do

Our ambition is to be the best in the world at driving customer transformation through the development of clever commercial strategies, distinctive experiences, and the application of digital technologies.

 

Responsibilities include, but are not limited to:

  • Help companies maximize the return for their digital sales enablement and sales operations infrastructure investment
  • Work with Sales Leadership on devising sales strategies aimed at improving sales productivity focused on sales process standardization, digital tool adoption, sales reporting (pipeline, performance)
  • Provide best-in-class services for planning, designing, deploying, and supporting digital sales technology tools
  • Offer end-to-end solutions including process analysis and design, requirements planning, business case development, analytics support and administration support
  • Act in a mentoring capacity to support the career development of other colleagues
  • Responsible for business development efforts, including Statements of Work (SOW), proposal development, client presentations, etc.
  • Contribute to the internal development of our practice through participation in areas such as business development, training, methodology and toolkit development, and recruiting

 

The team

Digital Customer

Digital Customer offering focuses on designing and implementing sales and service experiences, capabilities, and architectures to bring customer strategies to life. The ambition is to be the best in the world at driving customer transformation through the development of clever commercial strategies, distinctive experiences, and the application of digital technologies. We help make the “creative digital consultancy” real and in doing so, make new markets

 

Professionals will serve our clients through the following types of work:

• Emerging | enables different capabilities throughout Lead to Fulfillment life cycle, we are closely aligned in assisting clients in providing a high-quality customer experience and executing efficient processes

• Sales Excellence & Service Excellence | Integrate the latest technologies with leading-edge strategies, insights, experiences, and talent to enable outstanding customer service

• Salesforce | Deloitte unleashes the powerful Salesforce platform for our clients to drive the best possible outcomes and redefine engagement. We innovate like never before by creatively using technology to help enhance digital customer and employee experiences for our clients. Talk about Service Now here – Amy will talk about how we help our clients across enterprise, etc.

 

Required Qualifications

  • Bachelor’s Degrees (BS or BA)
  • A broad-based and business-oriented understanding of sales issues
  • 4 + years experience as a Business Analyst, Systems Consultant, or Compensation Analyst for a mid-to-large sized organization; or, direct consulting experience
  • Experience with systems implementation
  • Proficiency in MS Access and SQL
  • Experience with tier one compensation software product, Callidus
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
  • Ability to travel up to 80% (While 80% of travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice)

Preferred Skills:

  • Advanced degree in related specialization area
  • Strong oral and written communication skills, including presentation skills (MS Visio, MS PowerPoint, MS Word, MS Excel)Preferred
  •  Experience contributing to pre-sales and other sales activities
  •  Ability to work independently and run multiple task assignments
  •  An advanced degree in the area of specialization
  • Experience implementing other CRM platforms (SAP CRM, Oracle Sales Cloud, Microsoft Dynamics, etc.) or CPQ technologies (Big Machines, Apttus, Cameleon)
  •  Desire to learn additional in-demand CRM platforms including SAP CRM, Oracle Sales Cloud or other solutions
  •  Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
  • Strong oral and written communication skills
  • Solid presentation skills
  •  Experience presenting to clients or other decision makers to present and sell ideas to various audiences (technical and non-technical)

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Learn more about our commitment to developing our people.


As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 34764

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