Deloitte US

Do you have a passion for leading a high-performing team focused on delivering an exceptional client experience? Are you drawn to new challenges and driving business results; are you comfortable with change and complexity in dynamic environments? Do you believe building strong relationships (at all levels) is critical to the success of your team and business? If so, this leadership opportunity may be the right fit for you. 

This position is responsible for overseeing the development and management of the Specialty Space Operations teams in a collaborative environment that builds upon team strengths. This position is also responsible for cultivating and maintaining business relationships with key program stakeholders to support client experience execution, understand business needs, and ensure effective delivery of program offerings and services. The role will reside within the Meetings CoE, supporting and working directly with various program stakeholder groups such as Executive Accelerators, Greenhouse, and The Smart Factory @ Wichita to develop the team and processes to effectively execute on the vision and scope of client experiences.

Responsibilities

Management of Operations 

• Define clear business objectives and guide the work of others using strong problem-solving skills to address complex service challenges
• Guide team to ensure adherence to meeting protocols (cost saving measures, risk policies, contract approvals) while maintaining client service focus 
• Develop new operating standards and processes to grow efficiency and excellence in conjunction with business needs 
• Deliver exceptional client service with a consultative, solutions-oriented approach 
• Assist in driving process improvement for all specialty spaces and programs 

Collaboration and Relationship Management 

• Encourage collaborative environment with other teams (One Team, etc.)
• Liaison between Meetings COE/Office Experience to ensure successful program deliveries on unique requests
• Partner with MES Registration team to deliver and execute upon efficient registration process for all specialty spaces and programs 
• Developing new processes to drive innovation and efficiency within Specialty Space Operations 
• Collaborate on special projects as needed within the COE and broader Business Services teams
• Partners with leadership to develop and execute service strategies, programs, and processes for delivering a superior customer experience; ensures consistent implementation and compliance of regional and national One Team initiatives

People Development

• Foster a positive, collaborative environment; meeting regularly with direct reports to understand issues, service challenges, and provide continuous, ongoing performance feedback
• Performance management of the specialty space operations team
• Serves as a role model and primary counselor to direct reports. Mentors, coaches and assists in the development of direct reports
• Recruits and develops high performing talent; interviews, makes hiring recommendations and coordinates onboarding and training of new hires and transfers
• Understands and assesses skill levels to recommend appropriate training and professional development; counsels and motivates direct reports to capitalize on their strengths and improve development areas.
• Leads and embraces change
• Creates an environment that builds accountability for and commitment to meeting objectives; builds trust, confidence and credibility with direct reports, which includes the ability to exercise discretion when dealing with privileged, personal or confidential topics

Required Qualifications:

• Bachelor’s degree
• 5+ years of relevant experience 
• Ability to travel 20%, on average, based on the work you do with the Workplace Experience COE team.
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Preferred Qualifications:

• 8 – 10 years of relevant experience supervising others in a large corporate environment
• Strong technical skills and solid understanding of MS Office

Ideal Candidate: 

• Strong problem-solver with the ability to develop creative and innovative solutions to complex problems 
• Ability to develop strong working relationships with people of all levels
• Professional presence with the ability to build credibility and collaborate directly with stakeholders, office leadership and executives
• Demonstrate ability in building strong teams while developing individuals
• Ability to effectively manage change and act as a change agent
• Ability to define and communicate clear business objectives and desired outcomes
• Ability to work independently and manage multiple priorities 
• Excellent written and oral communication skills and attention to detail