Medical Records Review Agent I

Management Consulting | Customer & Marketing
Same job available in 73 locations

Albuquerque, New Mexico, United States

Alexandria, Virginia, United States

Ann Arbor, Michigan, United States

Arlington, Virginia, United States

Atlanta, Georgia, United States

Austin, Texas, United States

Baltimore, Maryland, United States

Bentonville, Arkansas, United States

Bethesda, Maryland, United States

Birmingham, Alabama, United States

Boca Raton, Florida, United States

Boise, Idaho, United States

Bowie, Maryland, United States

Camp Hill, Pennsylvania, United States

Charleston, West Virginia, United States

Charlotte, North Carolina, United States

Chicago, Illinois, United States

Cincinnati, Ohio, United States

Cleveland, Ohio, United States

Columbus, Ohio, United States

Concord, New Hampshire, United States

Dallas, Texas, United States

Darien, Connecticut, United States

Davenport, Iowa, United States

Dayton, Ohio, United States

Des Moines, Iowa, United States

Detroit, Michigan, United States

Falls Church, Virginia, United States

Fort Meade, Maryland, United States

Frankfort, Kentucky, United States

Frederick, Maryland, United States

Ft. Lauderdale, Florida, United States

Ft. Worth, Texas, United States

Gilbert, Arizona, United States

Glen Mills, Pennsylvania, United States

Grand Rapids, Michigan, United States

Greensboro, North Carolina, United States

Harrisburg, Pennsylvania, United States

Hattiesburg, Mississippi, United States

Helena, Montana, United States

Houston, Texas, United States

Huntsville, Alabama, United States

Indianapolis, Indiana, United States

Jacksonville, Florida, United States

Jersey City, New Jersey, United States

Kansas City, Missouri, United States

Little Rock, Arkansas, United States

Louisville, Kentucky, United States

Madison, Wisconsin, United States

McLean, Virginia, United States

Miami, Florida, United States

Milwaukee, Wisconsin, United States

Morristown, New Jersey, United States

New Orleans, Louisiana, United States

O'Fallon, Illinois, United States

Oklahoma City, Oklahoma, United States

Omaha, Nebraska, United States

Orlando, Florida, United States

Panama City, Florida, United States

Philadelphia, Pennsylvania, United States

Phoenix, Arizona, United States

Pittsburgh, Pennsylvania, United States

Portland, Oregon, United States

Princeton, New Jersey, United States

Providence, Rhode Island, United States

Raleigh, North Carolina, United States

Reston, Virginia, United States

Richmond, Virginia, United States

Rosslyn, Virginia, United States

Salem, Oregon, United States

Salt Lake City, Utah, United States

San Antonio, Texas, United States

St. Louis, Missouri, United States

Position Summary

Are you a creative thinker who loves to be on the cutting edge, solving problems though innovative technology solutions? Are you passionate about customer strategy, digital design, marketing, and platform development? Our Customer & Marketing Offering Portfolio integrates the differentiated customer and marketing businesses that support the mission-critical goals of federal, state and local government agencies, and higher education institutions. By joining our team, you will play a vital role in making an impact for our clients and the people they serve through our growth strategy, enhanced user experiences, and engagement through the entire lifecycle of customers’ interactions with the public sector.

 

Work you’ll do 

  • Obtain pertinent Medical Records and review their contents based on a list of qualifications.  
  • Identify gaps in these medical records or missing documentation such as incomplete personal data.  
  • Submit clarification requests to appropriate parties
  • Participate in team meetings and offers feedback to/from staff
  • Demonstrate adaptability and accept change in a positive manner
  • Readily assists other staff members upon completion of assigned duties
  • Assists in orienting and training new colleagues
  • Follow all policies and procedures mandated governing bodies regarding HIPAA.
  • Participate in trainings
  • Ability to work flexible shifts which could include some weekends and holidays

The team 

Deloitte’s Government and Public Services (GPS) practice – our people, ideas, technology and outcomes—is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.   

 

The Contact Center practice focuses on advising, implementing, and operating contact center operations and technology to elevate the human experience in a digital world.  We achieve this by helping our clients discover, design, and implement tailored contact center operations and telephony solutions. We bring knowledge and solutions to uncover the behaviors, motivations and preferences of our clients’ customers and develop new experiences for them. We are a matrixed organization where we align various resource groups to deliver and provide high quality services.

 

Qualifications 

Required: 

  • High School Diploma/ GED Required
  • 1+ years of customer service experience
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future 
  • Ability to work remotely or work from home 

 

Preferred: 

  • Associates Degree
  • previous experience analyzing large documents
  • Strong customer service skills 
  • Ability to multitask and adapt to shifting priorities 
  • Previous experience documenting in electronic health records
Salary & Benefits:
  • Annual salary of $38,000 
  • Robust benefits package which includes Paid-time-off, paid holidays, medical/dental/vision insurance, 401K plan, and much more!

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.


As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 113797

SCAM ALERT

Caution against fraudulent job offers!

We have been informed of instances where jobseekers are led to believe of fictitious job opportunities with Deloitte US (“Deloitte”). In one or more such cases, false promises of actual or potential selection, or initiation or completion of the recruitment formalities appear to have been or are being made. Some jobseekers appear to have been asked to pay money to specified bank accounts of individuals or entities as a condition of their selection for a ‘job’ with Deloitte. These individuals or entities are in no way connected with Deloitte and do not represent or otherwise act on behalf of Deloitte.

We would like to clarify that:

  • At Deloitte, ethics and integrity are fundamental and not negotiable.
  • We are against corruption and neither offer bribes nor accept them, nor induce or permit any other party to make or receive bribes on our behalf.
  • We have not authorized any party or person to collect any money from jobseekers in any form whatsoever for promises of getting jobs in Deloitte.
  • We consider candidates on merit and that we provide an equal opportunity to eligible applicants.
  • No one other than designated Deloitte personnel (e.g., a Deloitte recruiter or Deloitte hiring partner) is permitted to extend any job offer from Deloitte.

Anyone who at any time has made or makes any payment to any party in exchange for promises of job or selection for a job with Deloitte or any matter related to this (including those for ‘registration’, ‘verification’ or ‘security deposit’) or otherwise engages with any such person who has made or makes fraudulent promises or offers, does so (or has done so) entirely at their own risk. Deloitte takes no responsibility or liability for any such unauthorized or fraudulent actions or engagements. We encourage jobseekers to exercise caution.