The team
Deloitte’s Government and Public Services (GPS) practice – our people, ideas, technology and outcomes—is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.
In Customer Strategy & Design we elevate the Human Experience. We help clients and account teams design innovative services and human experiences. A few examples of how we achieve this is by conducting ethnographic research, service blueprinting, and surveying customer segmentations.
Work you’ll do
- Understand the needs of the client/business and translate them into requirements for improving programs or deployed technical solutions, and building required sprint plans.
- Business process documentation and business rules and requirement elicitation.
- Responsible for interfacing with GS-14, 15, and SES level clients and flexing to various tasks as needed to provide functional support throughout a hybrid agile software development lifecycle.
- Responsible for quality assurance (QA) testing that validates the implementation of technical requirements captured for each program.
- Work as needed to develop and implement sprint requirements, collaborating with cross-functional teams to design and execute comprehensive testing strategies, identify defects, and support the continuous improvement of client customer experience programs.
Qualifications
Required:
- Bachelor’s degree required
- 2+ years of experience consolidating data, tracking omnichannel interactions, and capturing feedback as it relates to Customer Experience
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
- Must be eligible to obtain and maintain the required level of security clearance for this role
- Ability to travel 20 - 50%, on average, based on the work you do and the clients and industries/sectors you serve
Preferred:
- Qualtrics Certification
- Medallia Certification
- Oracle Customer Experience
- Medallia Experience Cloud
- Government Consulting Experience
- Strong organizational and communication skills
- Experience connecting the Medallia platform with third party solutions, such as Salesforce
- Experience and aptitude for managing, working and communication with diverse stakeholders, teams and clients face-to-face
Information for applicants with a need for accommodation:
Recruiting tips
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Our people and culture
Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.
Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.
Our purpose
Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte's purpose, commitments, and impact.
Professional development
From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.