Marketing Excellence Operations Manager

Program & Project Management | MARKETING EXCELLENCE
Same job available in 97 locations

Position Summary

As Marketing Excellence (ME) Operations Manager, you will support the ME talent strategy and business priorities. You will lead all career development programs and resources, work with leaders to deliver strategic projects, and execute operational activities that keep our organization running efficiently and effectively.

The team
Deloitte’s Marketing Excellence team combines the power of Deloitte’s brand with the most inspired marketing techniques to produce business results for our clients. From events to social media to digital strategy and execution, we elevate the Deloitte brand and strategic positioning, delivering a cohesive, consistent experience. The team brings together creative and technology skills, business insights, and industry best practices to develop innovative creative assets that engage our clients. It also executes with agility and measurable performance through best-of-breed solutions, centralization of key information and operations, and optimization of data, tools, people and process.


  • Oversee one full-time resource and one part-time/temporary resource in executing programs to empower and equip 700+ marketing professionals for career success, including:
    • Talent and career development strategy
    • Career Central DNet site, and related tools, communications, and optimization efforts
    • Annual career development lunch and learns
    • Marketing Horizons/MyGigs program
    • Manager Advisory Council (MAC)
    • External Conference Reimbursement Program
    • External association relationships
    • Marketing Excellence L&D responsibilities (in coordination with ME Learning Champion):
      • Annual L&D strategy and related reporting
      • Marketing-specific learning programs, including the Master Class series
      • Marketing Excellence Cura group page
      • Relationship with Talent Development to promote firmwide training opportunities
    • ME Strategic Resource Management (in coordination with ME SRM leader):
      • Onboarding process for Marketing Excellence new hires, transfers, and contractors
    • Lead operational processes that help our organization run effectively and efficiently, including:
      • Monthly Business Review meetings between ME leadership and Business COOs
      • Executive briefings/scorecards and leadership meetings
      • Annual FY planning (e.g. goals, budget management)
      • Compliance (e.g. timesheet, expense, travel)
    • Support Marketing Excellence Chief of Staff and Chief Talent Officer to design and implement transformational projects that improve operational effectiveness and make an impact across ME, CMG and the Businesses; projects will evolve based on current needs of the organization, but some examples of past projects include:
      • Agile talent transformation
      • Account Based Marketing
      • Global campaigns lessons learned
      • Creative Development/Creative Services integration
      • Job title refresh


Project Management Skills

  • Exceptional project management skills, including ability to proactively monitor the progress of multiple projects, develop work plans, obtain necessary input/approvals, secure resources, communicate with stakeholders, and oversee project execution to meet/exceed stakeholder expectations.
  • Ability to advise and influence stakeholders at all levels of the business to achieve strategic objectives
  • Collaborates with colleagues on and across teams, both virtually and in person

Leadership Skills

  • Experience managing others, and demonstrated ability to effectively lead and coach a small team
  • Challenges the status quo by proactively identifying opportunities and developing solutions to address them
  • Effective at managing ambiguity and solving complex problems
  • Skilled at gaining consensus when differing viewpoints are presented 
  • Maintains a strong network and demonstrates ability to bring the right people to the table at the right time to enhance delivery

Professional skills

  •  Ability to work effectively and independently with minimal supervision
  •  Demonstrates excellent written and verbal communication skills; must be able to grasp and communicate complex ideas
  •  Exhibits a high level of professionalism with a strong executive presence
  •  Demonstrates agility and ability to navigate multiple competing priorities
  •  Proficient in Microsoft Office – especially PPT, Excel and Teams

Education and Experience

  • Bachelor’s degree in business, finance, or related field
  • 8+ years of relevant business operations or project management experience; talent/career development and or marketing experience a plus
  • Prior experience working on a virtual team within a highly matrixed organization, preferably for a global corporation or professional services firm
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
  • Travel up to 5% (while 5% of travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice)


Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Learn more about our commitment to developing our people.

As used in this posting, "Deloitte" means Deloitte Services LP, a subsidiary of Deloitte LLP. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 54600


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