Deloitte US

ITS Organizational Change Management and Analytics – Manager

As a Manager in the Deloitte Technology-US (DT-US) Office of the CIO (OCIO) Organizational Change Management team, you will play a significant role in revolutionizing change management for technology implementation programs. Specifically, you will support our IT executive teams on organizational change management activities for strategic technology programs/projects. 

As part of this team, you will participate in the design and implementation of change management strategies, plans, and activities for technology projects in support of either internal DT-US initiatives or for our Deloitte Businesses and/or other Enabling Areas. This role will report into the Sr Manager of the DT-US Organizational Change Management team.

The DT-US Organizational Change Management team is part of the Office of CIO (OCIO) and reports to the US OCIO Leader. The OCIO leads the development and implementation for technology strategy at Deloitte and drives the strategic initiatives to build market leading technology capabilities. DT-US powers IT for Deloitte’s 175K+ professionals while supporting business priorities and transformational initiatives in areas such as AI, Cloud, and Cyber.

Recruiting for this role ends on May 31, 2024.

Work you’ll do:

The IT Change Manager will support the design, implementation, and evolution of change strategies and efforts to engage, inspire, and motivate people to embrace the significant cultural and behavioral changes that are associated with large transformation programs. The Change Manager will work with leaders from the Businesses and Enabling Areas to understand their needs and address them through executable strategic change initiatives. We are looking for someone with strong change management and communication abilities who excels in creatively managing change within complex organizations. As part of your responsibilities, you will be asked to provide change management support to maximize employee adoption and minimize resistance. The IT Change Manager will devise new methods and procedures such as developing plans, creating content, engaging Business and/or Enabling Area stakeholders, overseeing change activities (e.g., stakeholder analysis and change impact analysis) and executing on respective plans. He/she will also provide guidance to functional areas, including coordinating with subject matter experts to identify training requirements and designs holistic, integrated training plans to drive adoption of processes and programs.

The IT Change Manager will support change measurement and change analytics, assessing overall change readiness and creating data-driven insights. He/she will support gathering data and analyzing it to determine change adoption and success. Being able to incorporate change analytics will be a key part of this role.

Additionally, the IT Change Manager will support the identification of change agents and engage with them to disseminate information and gather feedback on projects. He/she will advise and provide recommendations to stakeholders on matters of significance by identifying change metrics to track, and coordinates with subject matter experts to build and maintain metrics scorecard for change readiness and adoption.

Responsibilities include:

• Perform quantitative and qualitative assessments such as stakeholder analysis and change impact assessments for key stakeholder groups to drive development of data-driven change strategies
• Support the development and implementation of fit-for-purpose change management strategies and plans to accelerate ROI of initiatives; collaborate across program and technical teams to remain integrated with broader program plans
• Develop and manage execution of leadership alignment plans to drive buy-in with changes
• Work closely with subject matter experts and leadership to develop and drive consistent key program messaging and content
• Plan, develop, and work with leadership and change networks to deliver communications and creative engagement activities, driving understanding about key changes
• Measure effectiveness of change interventions and evolve plans as needed to best drive adoption; using different data collection methods and tools
• Regularly report on change activity status to program leadership; work with leadership to escalate and resolve risks and issues
• Keeping informed on industry trends / leading best practices around organizational change management and proactively incorporating those leading practices into our evolving methodologies, tools, templates, processes, and organizational thinking for continuous improvements

Required Qualifications:

• Professional with 6+ years of relevant experience in change management related to strategic transformations
• Bachelor’s Degree in business, change management, organization effectiveness, communications, or comparable
• 1+ year(s) of people management experience, either directly supervising individual(s) or a team
• Limited immigration sponsorship may be available
• Ability to travel 5-10%, on average, based on the work you do and the clients and industries/sectors you serve

Preferred Qualifications:

• MBA or equivalent graduate degree preferred
• Specific change management experience related to large technology transformation programs or application deployments
• Excellent proficiency in MS PowerPoint and MS Excel. Proficiency in other tools such as survey tools, SharePoint editing, MS Teams, video creating software and/or PowerBI (or other data analytics tool) desired.
• Experienced in communications with exceptional writing and editing skills
• Ability to generate and execute creative ideas related to making communications engaging and distinctive
• Prior experience in or working for Executive Leaders and their respective offices/leadership teams
• Prior experience in Consulting and/or Technology; top-tier consulting firm preferred
• Comfort with ambiguity and the ability to logically structure issues and recommend resolutions
• Detail-oriented with ability to plan, prioritize, and make decisions on multiple time-sensitive projects
• Strong executive presence and the ability to work with and influence senior leaders
• Strategic thinker with the ability to make connections across workstreams and matrixed organizations
• Demonstrated project management skills with demonstrated experience successfully managing a cross-functional or cross-departmental team on a complex project
• Ability to work well under pressure and effectively and professionally navigate tough situations
• Demonstrated ability to work independently and collaboratively with a team, but also be a self-starter
• Demonstrated commitment to integrity and confidentiality

Internal Eligibility

• Experienced internal Managers: potential to consider Senior Consultants
• Demonstrated excellent leadership skills throughout their career within the Deloitte U.S. Firms

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $93,000 - $171,000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

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