Position Summary

Deloitte Consulting LLP seeks a Manager, Customer & Marketing, Digital Customer in Chicago, IL and various unanticipated Deloitte office locations and client sites nationally.

 

Work You’ll Do

PARTNERING WITH CLIENTS TO TRANSFORM MISSION-FOCUSED SERVICES BY IMPROVING UNDER EXPERIENCES, LEVERAGING DIGITAL TECHNOLOGY, STREAMLINING TRANSACTIONS, AND ACCELERATING BENEFIT DISBURSEMENT AND SERVICE DELIVERY. USING TECHNOLOGY AND USER EXPERIENCE EXPERTISE TO LEAD DIGITAL TRANSFORMATION EFFORTS TO MODERNIZE, SCALE AND DELIVER VALUE FOR CLIENTS' EMPLOYEES AND CUSTOMERS ACROSS CHANNELS AND TECH PLATFORMS. LEAD STRATEGIC PROJECT SCOPING, OUTLINE STATEMENT OF WORK AND DELIVERABLES THAT THE TEAM IS CONTRACTUALLY COMMITTED TO DELIVERING TO CLIENTS. LEAD INITIATIVES IN IMPLEMENTING GLOBAL TECHNOLOGY SOLUTIONS TO TRANSFORM ORGANIZATIONS BY ALIGNING STRATEGIES PROGRAMS, PROCESS AND INFRASTRUCTURE AND EXECUTIVE LEVEL STRATEGIC OBJECTIVES. EXECUTE STRATEGIC ORGANIZATIONAL TRANSFORMATION CONSULTING SERVICES INVOLVING CROSS-BORDER, GLOBAL OPERATING MODEL DESIGN FOR COMPANIES TO ENABLE MORE EFFICIENT AND EFFECTIVE TECHNOLOGY EXECUTION. DEVELOP PROJECT STAFFING MODELS THAT INFORM OVERALL COST OF THE PROJECT. MONITOR PROJECT COST AND REVENUE AND STAFF PROJECT ACCORDINGLY TO ADHERE TO CLIENT CONTRACTS. REVIEW AND VALIDATE THE QUALITY OF CLIENT DELIVERABLES AND PROVIDE FEEDBACK TO TEAM MEMBERS TO ENSURE THAT THE PROJECT DELIVERABLES ALIGN TO THE CLIENTS STRATEGIC VISION AND FULFILL CONTRACTUAL REQUIREMENTS.

  • 80% Travel required nationally.
  • Telecommuting permitted.

 

 #LI-DNI

 

Requirements

MASTER'S DEGREE (OR FOREIGN EQUIVALENT DEGREE) IN BUSINESS ADMINISTRATION, ANY STEM DEGREE, OR A RELATED FIELD AND THREE (3) YEARS OF RELATED WORK EXPERIENCE IN THE JOB OFFERED OR A RELATED OCCUPATION. IN THE ALTERNATIVE, THE EMPLOYER WILL ACCEPT A BACHELOR'S DEGREE (OR FOREIGN EQUIVALENT DEGREE) AND FIVE (5) YEARS OF PROGRESSIVE RELATED WORK EXPERIENCE. MUST HAVE THREE (3) YEARS OF EXPERIENCE WITH: DRIVING THE DESIGN, DEVELOPMENT, TESTING, AND DELIVERY OF TO-BE SOFTWARE SOLUTIONS USING SOFTWARE DEVELOPMENT LIFECYCLE (SDLC) AND INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY (ITIL) SERVICE LIFECYCLE METHODOLOGIES, UTILIZING JIRA, HP QUALITY CENTER, AND MS PROJECT; GATHERING REQUIREMENTS, ASSESSING ORGANIZATION MATURITY LEVELS, AND ANALYZING DATA TO ADVISE CLIENTS ON THE USE OF EMERGING SOLUTIONS INCLUDING CUSTOM BUILT, LARGE SCALE SOLUTIONS; DEVELOPING EXECUTIVE FACING PRESENTATIONS THAT ANALYZE CONSOLIDATE AND SUMMARIZE KEY FINDINGS TO SUPPORT THE CLIENT DECISION-MAKING PROCESS UTILIZING MS POWERPOINT AND KEYNOTE; TRANSLATING BUSINESS CAPABILITIES INTO SYSTEM REQUIREMENTS FOR CUSTOMIZED SOLUTIONS OR ENTERPRISE SOFTWARE PACKAGES INCLUDING ENTERPRISE RESOURCE PLANNING (ERP); ANALYZING BUSINESS REQUIREMENTS AND DESIGNING FUNCTIONAL AND TECHNICAL DOCUMENTS FOR TECHNOLOGY SYSTEMS UTILIZING SQL PROGRAMMING LANGUAGES TO SUPPORT TECHNICAL DOCUMENTATIONS; OVERSEEING LEGACY SYSTEM DATA MAPPING, DATA MIGRATION DESIGN AND DATA VALIDATION USING SQL.

 

  • 80% Travel required nationally.
  • Telecommuting permitted.
  • EOE.

 



Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Learn more about our commitment to developing our people.


As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 17393

SCAM ALERT

Caution against fraudulent job offers!

We have been informed of instances where jobseekers are led to believe of fictitious job opportunities with Deloitte US (“Deloitte”). In one or more such cases, false promises of actual or potential selection, or initiation or completion of the recruitment formalities appear to have been or are being made. Some jobseekers appear to have been asked to pay money to specified bank accounts of individuals or entities as a condition of their selection for a ‘job’ with Deloitte. These individuals or entities are in no way connected with Deloitte and do not represent or otherwise act on behalf of Deloitte.

We would like to clarify that:

  • At Deloitte, ethics and integrity are fundamental and not negotiable.
  • We are against corruption and neither offer bribes nor accept them, nor induce or permit any other party to make or receive bribes on our behalf.
  • We have not authorized any party or person to collect any money from jobseekers in any form whatsoever for promises of getting jobs in Deloitte.
  • We consider candidates on merit and that we provide an equal opportunity to eligible applicants.
  • No one other than designated Deloitte personnel (e.g., a Deloitte recruiter or Deloitte hiring partner) is permitted to extend any job offer from Deloitte.

Anyone who at any time has made or makes any payment to any party in exchange for promises of job or selection for a job with Deloitte or any matter related to this (including those for ‘registration’, ‘verification’ or ‘security deposit’) or otherwise engages with any such person who has made or makes fraudulent promises or offers, does so (or has done so) entirely at their own risk. Deloitte takes no responsibility or liability for any such unauthorized or fraudulent actions or engagements. We encourage jobseekers to exercise caution.