Manager - CBO - Ops Transformation, Process Optimization

Management Consulting | Core Business Operations
Same job available in 32 locations

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Position Summary

Manager, Process Optimization, Operations Transformation

Deloitte’s Center for Process Bionics (CPB) is designed to orchestrate innovative and high return process transformation. CPB combines unparalleled sector experience with a proven set of modern methodologies, powerful and differentiated tools and assets to create an integrated solution to help clients identify significant process improvement opportunities. 

Work you’ll do

As a Manager, you will lead and deliver large, complex client engagements that identify, design, and implement creative business and technology solutions for large companies.  Manager level responsibilities include: providing service excellence by identifying key client business issues, determining client needs by supplementing the standard assessment techniques and tools with innovative approaches, evaluating and validating analysis and developing recommendations for the client in the context of the overall engagement.  You will be expected to implement and oversee the quality of deliverables and effectively manage the team and day-to-day relationships to ensure exceptional performance.  Managers participate in the development and presentation of proposals for business development activities. You will have the opportunity to lead small engagements or components of large, complex engagements. Additional responsibilities will include:

  • Process Capture thru automated Process Mining and Next-Gen Process Modeling
  • Define ideal processes and quantify impact of process changes; automation and outsourcing
  • Implement process transformation using next-gen technologies
  • Process efficiency & streamlining
  • Operating model redesign & enhancements
  • Performance benchmarking
  • Enterprise cost management
  • Strategic & enterprise regulatory management
  • Profitability and productivity analysis
  • Customer relationship management

Operations Transformation Team

Our Operations Transformation team focuses on transforming our clients’ core business operations. We advise, design, implement, and deploy solutions focused on “heart of the business” issues in specific sectors including Health Care, Banking & Securities, Insurance, and Energy & Resources. Our Market Offerings include Operating Model Transformation and Center for Process Bionics.

Our clients seek a fresh perspective on how to create a flexible, innovative business model supported by a strong operations foundation. Professionals will use their deep sector knowledge and technical business operations consulting experience to take a more strategic view of our clients’ priorities, helping them to prepare for growth, embrace the digital agenda and maximize operational efficiency.

Qualifications

  • 6 years consulting and/or industry experience
  • 6 years of experience with process mining, process transformation, process sustainability
  • Bachelor’s degree from accredited university with strong undergraduate academic record
  • Working knowledge of one or more process mining tools, e.g.:  Celonis, UiPath Process Mining/Process Gold, Signavio, ABBYY Timeline
  • Working knowledge/understanding of databases, ETL, SQL and PQL skills required to deliver process mining projects
  • Proven experience in leading small engagements or components of large, complex engagements.
  • Ability to lead and deliver large, complex client engagements that identify, design, and implement creative business and technology solutions for large companies.
  • Prior experience providing service excellence by identifying key client business issues, determining client needs by supplementing the standard assessment techniques and tools with innovative approaches, evaluating and validating analysis and developing recommendations for the client in the context of the overall engagement.
  • Ability to demonstrate experience in overseeing the quality of deliverables and effectively manage the team and day-to-day relationships to ensure exceptional performance.
  • Experience in developing and presenting proposals for business development activities.
  • Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve

In addition, successful Managers will also have the following preferred skills:

  • Hands on experience on various process capabilities such as process mapping, process transformation and process sustainability
  • Certifications in process mining e.g., Celonis Data Engineer, Celonis Analyst are a plus
  • Desktop activity or task mining experience
  • Understanding of how BPM and BI tools operate and a demonstrable experience of various tools within this area (e.g., Minitab, PowerBI, Cognos BI, Tableau, QlikView, etc.)
  • Project management experience preferred.
  • Lean Six Sigma Certification preferred
  • Strong oral and written communication skills, including presentation skills (MS Visio, MS PowerPoint)
  • Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
  • Eagerness to mentor junior staff
  • An advanced degree is preferred
*Sponsorship - Limited immigration sponsorship may be available.

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.


As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 82593

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