Manager - CBO - Operations Transformation, Payments Practice

Management Consulting | Core Business Operations
Same job available in 13 locations

Atlanta, Georgia, United States

Boston, Massachusetts, United States

Charlotte, North Carolina, United States

McLean, Virginia, United States

Mechanicsburg, Pennsylvania, United States

Miami, Florida, United States

Nashville, Tennessee, United States

New York, New York, United States

Parsippany, New Jersey, United States

Philadelphia, Pennsylvania, United States

Stamford, Connecticut, United States

Tallahassee, Florida, United States

Tampa, Florida, United States

Position Summary

Manager, Operations Transformation, Cross Industry Payments

Help our clients navigate dynamic and disruptive markets.  The solutions we provide will help them drive product and service innovation, improve financial performance, accelerate speed to market, and operate their platforms to innovate continuously.

Work you’ll do

As a Manager, you will lead and deliver large, complex client engagements that identify, design, and implement creative business and technology solutions for large companies.  Manager level responsibilities include providing service excellence by identifying key client business issues, determining client needs by supplementing the standard assessment techniques and tools with innovative approaches, evaluating and validating analysis and developing recommendations for the client in the context of the overall engagement.  You will be expected to implement and oversee the quality of deliverables and effectively manage the team and day-to-day relationships to ensure exceptional performance. You will have the opportunity to lead small engagements or components of large, complex engagements. Additional responsibilities will include:

  • Process efficiency & streamlining
  • Operating model redesign & enhancements
  • Performance benchmarking
  • Enterprise cost management
  • Strategic & enterprise regulatory management
  • Profitability and productivity analysis
  • Customer relationship management

Operations Transformation Team

Our Operations Transformation team focuses on transforming our clients’ core business operations. We advise, design, implement, and deploy solutions focused on “heart of the business” issues in specific sectors.   Sectors and focus prioritized for this role are Payments related consulting services in Retail and Consumer Products, Travel and Hospitality. We also perform services within Healthcare and Energy and Resources.

Our clients seek a fresh perspective on how to create a flexible, innovative business model supported by a strong operating and innovative technical foundation. Professionals will use their deep payments as well as sector knowledge to take a more strategic view of our clients’ priorities, helping them to prepare for growth, embrace the digital agenda and maximize operational efficiency in payments (credit, debit, ACH, Check, P2P, RTP, RTGS, SWIFT, various cryptographic coins, etc).

Qualifications

  • Bachelor’s degree from accredited university with strong undergraduate academic record. 
  • 6 years of consulting and payment industry experience required.
  • Experience with merchant processors, gateways and networks such as Chase Merchant Services, Elavon, Adyen, Fiserv/First Data, FIS Worldpay, Visa, Mastercard, JCB etc.
  • Experience with transaction banks and implementing treasury solutions to enable ACH, Fedwire/CHIPS, RTP, SWIFT and related emerging payment solutions.
  • Experience with key payment hub & treasury vendors such as ACI, Kyriba, Bottomline, Finastra, FIS, Fiserv, Volante, Temenos, etc.
  • Experience with card processing implementations, referential architectures, encryption, tokenization, etc. across an array of payment/checkout models.
  • Payment product, technology and/or operations experience at a major retailer and/or biller, card processor, terminal supplier.
  • Professional competence in the Microsoft Office suite (Word, Excel, PowerPoint, Access).
  • Ability to build consensus and foster change in ambiguous settings.
  • Commitment to personal and professional growth.
  • Sense of responsibility to self, team, and client.
  • Outstanding integrity, initiative, creativity, and passion.
  • Demonstrates consistent career progression with increasing levels of responsibility.
  • Performed above expectations in previous professional roles.
  • Ability to travel up to 50%, on average, based on the work you do and the clients and industries/sectors you serve.

In addition, successful Managers will also have the following preferred skills

  • Possesses and demonstrates a passion for selling and delivering payments projects at both providers and users (merchants and corporates) of payments products across industries, including payments issuing, processing, acquiring, and switching (networks).
  • Experience leading projects that have historically been larger than $500,000, with teams of 5 or more.
  • Has demonstrated eminence including formal publishing, presenting and blogging about payments.
  • Has a strong understanding of the current trends, regulations, challenges, opportunity and competition across the payments value chain.
  • Is highly mobile to cover clients in nearly all contiguous US states.

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.


As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 99947

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