Manager, Application Architect – DAS ServiceNow

Information Technology | DAS
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Position Summary

Deloitte Services LP includes internal support areas such as Marketing and Communications, Human Resources/Talent, Information Technology, Facilities Management, and Financial Support Services.

Manager, Application Architect – DAS ServiceNow

If you are passionate about how digital technology is transforming business, plan your next career move with Deloitte’s ITS Application Studios. 

Deloitte’s breadth, depth, and scale, combined with our relentless passion for innovation create powerful opportunities to help our clients and our own organization stay ahead of change, deliver impact that matters, and transform complexity and disruption into lasting value.

Our teams are already leveraging digital workflows and ServiceNow capabilities to transform how we serve clients, operate our business, provide great experience and unlock productivity for employees and the enterprise.

Work You’ll Do:

In your role, you will be responsible for envisioning and developing intuitive solutions on the ServiceNow platform to meet client needs. You will help shape the future of our IT organization by leveraging creative ideas utilizing the many benefits of ServiceNow as a key enabling platform in our organization. You will execute day-to-day product development activities across design, development, stakeholder communication, technology vendor management and delivery.

Responsibilities:

  • Provide leadership and expert knowledge of ServiceNow application architecture to business and technology teams and facilitate the collaborative development of the technology strategy, technology standards, roadmaps, and practices.
  • Manage clients, complex projects, drive business requirement gathering, manage scope and client expectations
  • Create and maintain design specifications, architectural diagrams, and process diagrams supporting and communicating changes to ServiceNow platform applications.
  • Perform upgrades and customizations of ServiceNow platform applications while adhering to source code, configuration management, release management and software development best practices.
  • Perform workflow design, configuration, development and data loads for ServiceNow platform, (ServiceNow) applications.
  • Responsible for programming workflow, enhancements and integrations with ServiceNow platform applications.
  • Creating project and application architecture deliverables that are consistent with architecture principles, standards, methodologies, and best practices.
  • Providing support / guidance to the development teams during the analysis, development, and testing processes.
  • Provide inputs to create Agile user stories based on business requirements
  • Participate in E2E functionality assessment during Validation Testing phases (SIT, UAT)
  • Experience with technical programming; capable of managing and overseeing global teams designing, programming and implementing various technical solutions
  • Work with Level 1 support teams to deploy and maintain applications
  • Responsible for proactive problem and risk management on the platform. Guide team in troubleshooting issues found on ServiceNow platform, applications, and workflows.
  • Experience in designing, building, and maintaining ServiceNow integrations via REST API.
  • Ability to develop and configure applications using ServiceNow, and JavaScript technology; Build Workflows and write automated scripts
  • Develop, configure and implement changes in ServiceNow including, but not limited to: core setup, workflow administration, reporting, data imports, custom scripting, and third-party software integrations.
  • Perform advanced customizations including Business Rules, UI Pages, UI Macros, UI Scripts, Script Includes, Client Scripts, workflows, custom tables, reports etc.

The team

Information Technology Services (ITS) helps power Deloitte’s success. ITS is the engine that helps to drive Deloitte, which serves many of the world’s largest organizations. We develop and deploy cutting-edge internal and go-to-market solutions that help Deloitte operate effectively and lead in the market. Our reputation is built on a tradition of delivering with excellence.

The ~2,500 professionals in ITS deliver services internally including:

  • Cyber security
  • Technology support
  • Technology & Infrastructure
  • Application development and management
  • Relationship management group
  • Strategy
  • Deployment
  • PMO
  • Financials
  • Communications

For more information on ITS, you can visit our dedicated recruitment page at https://usrecruiting.deloitte.com/-its-recruiting-for-experienced-hires.

Deloitte Application Studios (DAS)

Deloitte Application Studios (DAS) is the internal software and applications development team responsible for delivering leading-edge technologies to Deloitte professionals. Their broad portfolio includes web and mobile productivity tools that empower our people to log expenses, enter timesheets, book travel and more, anywhere, anytime. DAS enables our client service professionals through a comprehensive suite of applications across the business lines. In addition to application delivery, DAS offers full-scale design services, a robust mobile portfolio, cutting-edge analytics, and innovative custom development.

Qualifications

Required:

  • A Bachelor’s degree in Computer Science, or related discipline. While an advanced degree is preferred, the value is placed on the extent of the relevant experience and accomplishments
  • 10+ years Industry experience, in developing and architecture of software platforms, products.
  • Prior experience in leading architecture activities like designing, roadmap, & proof-of-concepts on COTS platforms or Low Code/No Code platforms.
  • At least 4 years of experience on ServiceNow platform in modules like ITSM, HRSD, APM, PPM, GRC or ITAM and designing solutions within these modules.
  • Ability to manage multiple customers, complex projects, and multiple initiatives at the same time.
  • Limited immigration sponsorship may be available
  • Ability to travel 1-10%, on average, based on the work you do and the clients and industries/sectors you serve

Preferred:

  • Exposure to ETL Tools that transfer data from ServiceNow - like Perspectium or SnowMirror.
  • Knowledge on Integration Hub, Flow Designer, UI Framework and UI Builder is a plus.
  • Experience with NOW intelligence.
  • Experience with Web Development (HTML, CSS, JavaScript).
  • Exposure to Service Portal.
  • Exposure to capabilities in ServiceNow Quebec version.
  • Experience working with SAFe, Scrum or Agile development processes.
  • Must have clear communications skills both oral and written with ability to negotiate in a non-confrontational manner to deliver a clear, well-structured and concise argument supporting a perspective, using facts, pro's/con's, business justifications and other persuasion methods.
  • Must be able to work independently in a fast paced environment, balance priorities and juggle multiple tasks at once
  • Must possess a strong desire and clear understanding for high customer satisfaction
  • Must be flexible, have good energy, easy to work with and a team player
  • Strong analytical and problem-solving skills
  • Excellent communication, presentation, influencing, and reasoning skills to earn support of business leaders, technology leaders, colleagues, and vendor representatives.
  • Creativity and ability to think outside-the-box while defining sound and practical solutions.

For individuals assigned and/or hired to work in Colorado or Nevada, Deloitte is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to the State of Colorado and the State of Nevada and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $104,575 to $192,590.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

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Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.


As used in this posting, "Deloitte" means Deloitte Services LP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 92237

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