Extended Workforce Solutions Senior Manager
The Human Capital Offering Portfolio focuses on helping organizations manage and sustain their performance through their most important asset: their people. Centered on five core issues, this Portfolio signifies to the market that we see Human Capital as a topic critical to the C-Suite. As we go to market, we will show our clients that we serve more than HR organizations—from the CEO to the CFO, Risk Manager to Business Unit leader—and that we deliver on our issues and help create value for our clients.
Human Capital As-A-Service
Today’s disruptive environment calls for a different mindset and a new approach to driving organizational performance and enhancing human capital development now and in the future. Deloitte Human Capital as a Service brings that insight through broad and deep capabilities to help our clients optimize people, processes, and technology to thrive in an unpredictable world. A practice within the Human Capital as a Service portfolio is our Managed Capability as a Service (MCaaS) Market Offering.
Recruiting for this role ends on 12/28/2024.
Work you’ll do
We are seeking a highly skilled Senior Manager to create, sell and deliver innovative, scalable solutions to help clients manage contingent and extended workforces. This role focuses on designing workforce management services and tools that enhance operational efficiency, compliance, and agility for client organizations, and the operating model that supports these services. You will lead cross-functional teams to craft services that address the strategic, regulatory, and operational challenges of managing extended labor, while ensuring seamless integration with clients' existing HR and procurement systems.
Your goal is to build comprehensive extended workforce solutions that can be packaged, marketed, and sold to various industries. These services will enable clients to optimize their talent supply chain and reduce risks while improving workforce agility.
This role offers a unique opportunity to lead the development of cutting-edge workforce solutions that address the evolving needs of our clients, positioning them for success in a dynamic labor market.
Key Responsibilities include:
Service Design & Solution Development:
- Lead the design and development of extended workforce management services, including recruitment, onboarding, workforce planning, compliance management, and offboarding processes.
- Ensure these services align with market demands and client needs, leveraging your extensive experience to innovate and improve service offerings.
Client Needs Analysis:
- Collaborate closely with business development and client-facing teams to understand clients' unique contingent workforce challenges and develop tailored service offerings.
- Utilize your deep industry knowledge to anticipate client needs and propose strategic solutions.
Strategic Workforce Solutions:
- Develop and oversee holistic workforce management solutions that incorporate contingent workers, freelancers, independent contractors, and gig workers.
- Address client needs related to workforce flexibility, compliance, cost control, and scalability, drawing on your extensive experience in the field.
Technology Integration:
- Design and implement a comprehensive technology strategy that integrates workforce management platforms, Vendor Management Systems (VMS), and HR technologies (e.g., SAP Fieldglass, Beeline, Workday).
- Ensure seamless integration with clients' existing systems, leveraging your technical expertise and strategic vision.
Compliance & Risk Mitigation:
- Design services that address legal and regulatory requirements for contingent labor, including worker classification, tax regulations, and labor laws.
- Ensure that the solutions mitigate compliance risks for clients, utilizing your thorough understanding of regulatory landscapes.
Pricing & Economic Models:
- Develop sophisticated pricing strategies and economic models, including tiered pricing based on service level and scalability.
- Leverage your experience to create competitive and profitable pricing structures.
Productization:
- Package extended workforce solutions services into clearly defined offerings that can be easily marketed and sold to clients.
- Develop comprehensive documentation, service-level agreements (SLAs), and marketing materials to support go-to-market efforts.
Vendor & Partner Collaboration:
- Work with Managed Service Providers (MSPs) partners to enhance service delivery capabilities, ensuring that vendor relationships contribute to the overall success of the service offerings.
- Utilize your network and relationship management skills to foster strong partnerships.
Market Research:
- Stay informed on industry trends, market conditions, and emerging technologies related to extended workforce solutions.
- Apply these insights to the design and evolution of services, ensuring they remain cutting-edge and competitive.
Pre-Sales Support:
- Collaborate with the sales and marketing teams to design external and internal marketing strategies.
- Provide expert input during client discussions and RFP processes, leveraging your senior-level experience to influence and persuade.
Continuous Improvement:
- Develop and implement continuous improvement strategies for extended workforce solutions, ensuring they remain relevant and competitive in a rapidly changing workforce landscape.
- Lead initiatives to enhance service quality and client satisfaction.
Required Qualifications:
- Bachelor’s degree in business, Human Resources, Operations Management or a related field; advanced degrees or certifications in HR, Workforce Management or Talent Acquisition is a plus.
- Minimum of 10 years of experience in extended workforce management, talent acquisition, or consulting, with a focus on contingent labor or extended workforce solutions.
- Minimum of 8 years of verifiable experience in designing and implementing MSP services or MSP solutions for large, complex organizations.
- Minimum of 8 years of experience with large-scale, enterprise level software implementations, particularly within contingent workforce or talent management systems
- Minimum of 6 years of experience utilizing Vendor Management Systems (VMS) such as SAP Fieldglass or VNDLY, with corresponding experience integrating these platforms into HR ecosystems
- Minimum of 6 years of expertise in workforce management, including recruitment, onboarding, compliance, and vendor management processes.
- Minimum of 6 years of experience developing and creating pricing models, service design, and creating service-level agreements (SLAs) for extended workforce management.
- Minimum of 6 years of experience working with relevant labor laws, worker classification regulations, and tax compliance for contingent labor.
- Ability to travel up to 25% on average, based on the work you do and the clients and industries/sectors you serve
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
Preferred Skills:
- Exceptional client-facing and communication skills, with the ability to influence senior stakeholders.
- Analytical and strategic thinking skills, with the ability to translate workforce data and client needs into actionable solutions.
- Strong leadership and team management experience
- Ability to lead and collaborate with cross-functional teams.
- Strong project management skills and the ability to manage multiple high-impact initiatives concurrently.
Preferred Certifications:
- Certified Contingent Workforce Professional (CCWP)
- Project Management Professional (PMP)
- VMS platform certifications (e.g., SAP Fieldglass, Beeline)
Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html
Possible Locations: Atlanta, Austin, Baltimore, Birmingham, Boca Raton, Boise, Boston, Charlotte, Chicago, Cincinnati, Cleveland, Columbus, Costa Mesa, Dallas, Davenport, Dayton, Denver, Des Moines, Detroit, Fort Worth, Fresno, Grand Rapids, Harrisburg, Hartford, Houston, Indianapolis, Jacksonville, Jersey City, Kansas City, Las Vegas, Los Angeles, Louisville, McLean, Memphis, Miami, Midland, Minneapolis, Morristown, Nashville, New Orleans, New York, Philadelphia, Pittsburgh, Portland, Princeton, Raleigh, Richmond, Rochester, Rosslyn, Sacramento, Salt Lake City, San Diego, San Francisco, San Jose, Seattle, St. Louis, Stamford, Tampa, Tempe, Tulsa, Washington DC
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.
From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.