Lead Software Engineer – Senior ServiceNow Developer

Cyber | Regulatory & Legal Support
Same job available in 14 locations

Atlanta, Georgia, United States

Austin, Texas, United States

Charlotte, North Carolina, United States

Chicago, Illinois, United States

Dallas, Texas, United States

Detroit, Michigan, United States

Gilbert, Arizona, United States

Houston, Texas, United States

Jacksonville, Florida, United States

Kansas City, Missouri, United States

Nashville, Tennessee, United States

Phoenix, Arizona, United States

Richmond, Virginia, United States

Tampa, Florida, United States

Position Summary

Risk & Financial Advisory - Lead Software Engineer – Senior ServiceNow Developer

Do you thrive in times of disruption? Have a drive to be a part of the technology evolution and a passion for turning challenges and opportunities into long-term competitive advantages? As a Lead Software Engineer in our Hybrid-Operate group, you’ll have the opportunity to gain valuable hands-on experience working alongside leading professionals across diverse industries.

 

Work you’ll do:

As a Lead ServiceNow Developer, you will be responsible for development, core configuration, and technical expertise of Deloitte’s ServiceNow implementation. You have a solution-focused mindset and the ability to provide excellent customer service, training and support. Candidates must be passionate about technology, love customer service and can thrive in a fast-paced, high-pressure environment. Day to day job responsibilities may include:

 

  • Lead the ServiceNow implementation projects across the Risk & Financial Advisory Hybrid Operate group
  • Develop proof of concept solutions on ServiceNow platform for internal and go-to market solutions
  • Translate functional specifications into logical, competent-based technical designs
  • Design and develop new ServiceNow workflows and processes
  • Develop & Lead the IT Service Management solutions using products such as ServiceNow by customizing the product using technologies JavaScript, Jelly, web services including MYSQL, XML, HTML, and CSS
  • Develop custom Service portal pages/widgets to support the Business Organization
  • Conduct code walkthrough, code review of junior team members' code
  • Ensures team members develop the ServiceNow solution as per the best practices to maintain system compliance
  • Create comprehensive and well-structured test plans and suites. Estimates, prioritizes, plan and coordinates testing activities
  • Identify, document and track software defects
  • Perform thorough regression testing of resolved defects
  • Participate in User Access Test (UAT) to collect feedback from UAT Team, ITIL Process owners, Clients and fine-tune the solution
  • Manage update sets for migration of the code base to test and production environments
  • Leads ServiceNow maintenance, upgrade planning and administration
  • Coordination with vendor for ServiceNow product defects

 

The desired candidate is an organized, self-driven individual with a proven ability to achieve development objectives. They will have the ability to be successful while working independently or as part of a team and will be able to adapt quickly to shifts in priorities and/objectives. They will be passionate about learning and applying their technical skills and experiences to solve real-world problems, and possess strong listening, verbal, & written communication skills.

 

Qualifications:

Required

  • Bachelor of Science with a concentration in computer science, information systems, information security, math, decision sciences, risk management, engineering (mechanical, electrical, industrial) or other business/technology disciplines or equivalent work experience
  • 5+years of ServiceNow Implementation experience
  • Experience with CMDB Implementation
  • Proven implementation experience with at least 2-3 SNOW modules (e.g. ITSM, CSM, SecOps etc.)
  • Strong knowledge and experience with Web Development (HTML, CSS, Javascript)
  • Proven ability to configure ServiceNow using Business Rules, Client Scripts, advanced UI Policies, Flow Designer, ACLs, Script Includes and UI Scripts to fulfill requirements, including knowledge of and experience with JavaScript/GLIDE, HTML5
  • Proven experience in integration of ServiceNow with other IT applications using REST/SOAP APIs
  • Experience gathering requirements from internal/external stakeholders, and creating/maintaining the ServiceNow solution documentation
  • Bachelor’s Degree or equivalent experience
  • Limited immigration sponsorship may be available
  • Ability to travel up to 10%, on average, based on the work you do and the clients and industries/sectors you serve

 

Preferred Skills

  • Experience working with Scrum or Agile development processes
  • Strong analytical, problem-solving and decision-making capabilities
  • Certified Implementation Specialist certification
  • Certified Application Developer

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.


As used in this posting, "Deloitte Advisory" means Deloitte & Touche LLP, which provides audit and enterprise risk services; Deloitte Financial Advisory Services LLP, which provides forensic, dispute, and other consulting services; and its affiliate, Deloitte Transactions and Business Analytics LLP, which provides a wide range of advisory and analytics services. Deloitte Transactions and Business Analytics LLP is not a certified public accounting firm. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. These entities are separate subsidiaries of Deloitte LLP.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 110896

SCAM ALERT

Caution against fraudulent job offers!

We have been informed of instances where jobseekers are led to believe of fictitious job opportunities with Deloitte US (“Deloitte”). In one or more such cases, false promises of actual or potential selection, or initiation or completion of the recruitment formalities appear to have been or are being made. Some jobseekers appear to have been asked to pay money to specified bank accounts of individuals or entities as a condition of their selection for a ‘job’ with Deloitte. These individuals or entities are in no way connected with Deloitte and do not represent or otherwise act on behalf of Deloitte.

We would like to clarify that:

  • At Deloitte, ethics and integrity are fundamental and not negotiable.
  • We are against corruption and neither offer bribes nor accept them, nor induce or permit any other party to make or receive bribes on our behalf.
  • We have not authorized any party or person to collect any money from jobseekers in any form whatsoever for promises of getting jobs in Deloitte.
  • We consider candidates on merit and that we provide an equal opportunity to eligible applicants.
  • No one other than designated Deloitte personnel (e.g., a Deloitte recruiter or Deloitte hiring partner) is permitted to extend any job offer from Deloitte.

Anyone who at any time has made or makes any payment to any party in exchange for promises of job or selection for a job with Deloitte or any matter related to this (including those for ‘registration’, ‘verification’ or ‘security deposit’) or otherwise engages with any such person who has made or makes fraudulent promises or offers, does so (or has done so) entirely at their own risk. Deloitte takes no responsibility or liability for any such unauthorized or fraudulent actions or engagements. We encourage jobseekers to exercise caution.