Lead Security Specialist CST

Administrative & Support Services | GPS Operations

Rosslyn, Virginia, United States

Position Summary

Position Summary

Deloitte LLP seeks a Lead Security Specialist in Arlington, VA.

The Team

At Deloitte, GPS Security is an internal operations team providing a range of security services. We help Deloitte professionals navigate security protocols from proposals, through the contract, to contract close out. Our clients are other Deloitte professionals. Our team members work collaboratively and apply their specialized knowledge and skills to think proactively to provide a holistic customer-centric experience for our Deloitte professionals and external clients.

Work You Will Do

Deloitte’s Government & Public Services (GPS) Security team seeks a team member to lead our Customer Support Team.

Your primary responsibilities will be to lead day to day operations of a team who tasks range between technical personnel security operations, customer service, communications, training, and reporting. Specifically, you will:

  • Interact with customers of all levels
  • Develop and maintain standard operating procedures (SOPs) for business processes
  • Provide daily oversight of team members to ensure work is distributed appropriately, is completed on time and meets quality standards
  • Support development of team by delivering appropriate onboarding/ongoing training, providing regular, constructive feedback to support development of the team and ensuring personal development goals are being set and met for all team members
  • Foster collaborative, supportive team environment
  • Manage communications and training for GPS Security to Deloitte
  • Oversight of staff work which includes periodic quality checks of information entered into the government system and the Deloitte tracking systems
  • Answer general questions or direct customers to appropriate GPS Security staff
  • Lead a team who is the central point of contact for GPS Security customers via phone and email
  • Support to the personnel security mission of the GPS Security organization to include daily database interactions, data entry, status checks in government database, monitoring and ensuring our databases are in sync
  • Identify and resolve issues and risks that arise
  • Escalate issues and concerns as appropriate to managers and senior leadership
  • Collaborate across all GPS Security teams to ensure best practices are being consistently employed, and information is adequately shared as appropriate

You will also:

  • Learn about the National Industrial Security Program, how it helps protect classified information, and how Deloitte GPS Security implements the program at Deloitte
  • Develop a strong knowledge of base of Deloitte GPS Security services
  • Develop a working knowledge of security processes
  • Manage and maintain confidentiality of sensitive and/or personally identifiable information (PII)
  • Manage special projects as needed


  • Experience should include 2-4 years of:
    • Experience managing a team
    • Communications related work
    • High touch interactions with customers from entry level to executive level
  • Attention to detail, ability to follow-through, and capacity to prioritization
  • Professional, customer-centered attitude, with ability to handle customer’s issues
  • Good verbal and written communication skills
  • Strong computer skills - MS Word, Outlook and Internet.
  • Able to work both independently and in close collaboration with other team members
  • Ability to lead a team, mentoring and encouraging along with advising and training
  • Periodic office coverage on as needed basis
  • Must be able to maintain a Secret security clearance
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future


  • Associate/bachelor’s degree
  • Secret or Top Secret level clearance
  • Ability to manage work and meet specific deadlines, highly organized and self-sufficient
  • Ability to manage multiple projects with attention to detail while meeting deadlines
  • Familiarity with personnel security or the National Industrial Security Program Operating Manual (NISPOM)
  • 2-4 years of personnel security adjudication experience or 2 -4 years of assistant security program manager experience
  • 2-4 years of customer service-related experience
  • Technical/ program security management experience in industrial/personnel security
  • Working knowledge of National Industrial Security Program Operating Manual (NISPOM), DOD personnel and information security regulations, information systems security program requirements, controlled unclassified security program requirements and operations, and other related Federal security laws, directives, and regulations

How You’ll Grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.


At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte’s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.

Recruiter tips

We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you’re applying to. Check out recruiting tips from Deloitte professionals.



Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

As used in this posting, “Deloitte” means Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 131180


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