Lead IT & Business Process Analyst

Information Technology | DAS
Same job available in 68 locations

Alexandria, Virginia, United States

Atlanta, Georgia, United States

Austin, Texas, United States

Baltimore, Maryland, United States

Bentonville, Arkansas, United States

Birmingham, Alabama, United States

Boca Raton, Florida, United States

Boise, Idaho, United States

Boston, Massachusetts, United States

Bristol, Tennessee, United States

Camp Hill, Pennsylvania, United States

Charlotte, North Carolina, United States

Chicago, Illinois, United States

Cincinnati, Ohio, United States

Cleveland, Ohio, United States

Columbus, Ohio, United States

Costa Mesa, California, United States

Dallas, Texas, United States

Darien, Connecticut, United States

Davenport, Iowa, United States

Dayton, Ohio, United States

Des Moines, Iowa, United States

Detroit, Michigan, United States

Fort Meade, Maryland, United States

Ft. Worth, Texas, United States

Gilbert, Arizona, United States

Greenville, South Carolina, United States

Harrisburg, Pennsylvania, United States

Hartford, Connecticut, United States

Hattiesburg, Mississippi, United States

Hermitage, Tennessee, United States

Honolulu, Hawaii, United States

Horsham, Pennsylvania, United States

Houston, Texas, United States

Huntsville, Alabama, United States

Indianapolis, Indiana, United States

Jacksonville, Florida, United States

Jericho, New York, United States

Jersey City, New Jersey, United States

Kansas City, Missouri, United States

Lake Mary, Florida, United States

Little Rock, Arkansas, United States

Los Angeles, California, United States

Louisville, Kentucky, United States

McLean, Virginia, United States

Mechanicsburg, Pennsylvania, United States

Memphis, Tennessee, United States

Miami, Florida, United States

Midland, Michigan, United States

Milwaukee, Wisconsin, United States

Minneapolis, Minnesota, United States

Morristown, New Jersey, United States

Morrisville, North Carolina, United States

Nashville, Tennessee, United States

New Orleans, Louisiana, United States

New York, New York, United States

Newton, Massachusetts, United States

Newtown Square, Pennsylvania, United States

Omaha, Nebraska, United States

Orlando, Florida, United States

Philadelphia, Pennsylvania, United States

Phoenix, Arizona, United States

Pittsburgh, Pennsylvania, United States

Pleasanton, California, United States

Portland, Oregon, United States

Princeton, New Jersey, United States

Raleigh, North Carolina, United States

Richmond, Virginia, United States

Position Summary

Lead IT & Business Process Analyst – Audit & Assurance Product and Solutions

Support proprietary Audit & Assurance applications throughout all phases of the software development lifecycle, but in particular post-deployment. Become a technical support Subject Matter Expert for multiple Audit & Assurance applications. Collaborate with product technology, business teams and key stakeholders in the continual improvement of our applications, both through daily end user support activities and trend analysis and reporting.

Specific Responsibilities Include 

  • Advanced Level 2 support of end users located across the globe.
  • Own the support of multiple Audit applications in different stages of the development lifecycle.
  • Report to product teams concerning important short-term support issues and long-term trend analysis.
  • Ensure that all phases of the support process is cohesive, regularly evaluating for improvement opportunities.
  • Retain ownership of all tickets.
  • Evaluate open and closed incidents for quality and provide feedback to 1st level analysts.
  • Create, evaluate, deliver, and maintain product knowledge documents.
  • Develop, maintain, and deliver technical training material and sessions for other support personnel.
  • Participate in activities to assist product teams, such as UAT events and product increment sessions.
  • Regular presentations of relevant and informative support matters to product and firm leadership.


  • Bachelor's degree is required.
  • 5-7 years of technical support or business analyst (or equivalent) experience required.
  • Demonstrated ability to learn quickly, and a desire to obtain subject mastery of proprietary software.
  • Critical thinking and troubleshooting skills are required.
  • This position requires excellent relationship management skills. An ability to interact with people of varying levels of skill and authority is required.
  • Self-starter and team player.
  • Strong writing and documentation skills.
  • Strong verbal communication and presentation skills.
  • Strong sense of customer service is required.
  • Ability to thrive in a changing or fast-paced environment.
  • Willingness to ask for assistance when faced with road blocks or challenges.
  • Strong time management and some project management skills.
  • Must be able to deliver results with minimal oversight.
  • Experience working as part of a virtual team is a plus.
  • Experience with the Agile/Scrum framework is a plus.
  • Experience with visualization and collaboration software packages such as Tableau, Microsoft Power BI, ServiceNow, SharePoint Online, and Microsoft Azure DevOps is a plus.
  • Flexibility regarding schedule and assigned work is required.
  • Ability to travel 0-10%, on average, based on the work you do and the clients and industries/sectors you serve.
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future



Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

As used in this posting, "Deloitte" means Deloitte Services LP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 119117


Caution against fraudulent job offers!

We have been informed of instances where jobseekers are led to believe of fictitious job opportunities with Deloitte US (“Deloitte”). In one or more such cases, false promises of actual or potential selection, or initiation or completion of the recruitment formalities appear to have been or are being made. Some jobseekers appear to have been asked to pay money to specified bank accounts of individuals or entities as a condition of their selection for a ‘job’ with Deloitte. These individuals or entities are in no way connected with Deloitte and do not represent or otherwise act on behalf of Deloitte.

We would like to clarify that:

  • At Deloitte, ethics and integrity are fundamental and not negotiable.
  • We are against corruption and neither offer bribes nor accept them, nor induce or permit any other party to make or receive bribes on our behalf.
  • We have not authorized any party or person to collect any money from jobseekers in any form whatsoever for promises of getting jobs in Deloitte.
  • We consider candidates on merit and that we provide an equal opportunity to eligible applicants.
  • No one other than designated Deloitte personnel (e.g., a Deloitte recruiter or Deloitte hiring partner) is permitted to extend any job offer from Deloitte.

Anyone who at any time has made or makes any payment to any party in exchange for promises of job or selection for a job with Deloitte or any matter related to this (including those for ‘registration’, ‘verification’ or ‘security deposit’) or otherwise engages with any such person who has made or makes fraudulent promises or offers, does so (or has done so) entirely at their own risk. Deloitte takes no responsibility or liability for any such unauthorized or fraudulent actions or engagements. We encourage jobseekers to exercise caution.