Deloitte US

Lead Experience Researcher

Recruiting for this role ends on April 30, 2025

Role Overview: An expert experience leader with multi-facet role to drive customer centric mindset for creating products & solutions for various business units and develop capabilities and skills of the experience team:

As a Lead Experience Researcher for Deloitte DT-US Product Engineering team, you will work with a creative group in a dynamic and fast-paced environment. Strategically design, plan, and execute user research studies and analyze behavioral metrics to paint a complete picture of our users to drive design decisions and user experience priorities. This role requires a proven track record of user research strategy and execution using a deep toolbox of methodologies to explore behavior, workflow and motivations of our users. Passion for blending qualitative and quantitative research to inform design strategy, rapid prototyping, and iterative testing for continuous improvement essential. Join us in shaping the future of design!

Key Responsibilities:

• Define research strategy, design, and execute research studies effectively
• Provide user research expertise and execution across products in a cross-functional environment.
• Develop appropriate research methodologies and test plans for products, employing innovative approaches that are the best fit for individual products or areas
• Conduct research using a wide variety of qualitative and quantitative methods to generate actionable insights across the product development lifecycle, from generative research to identify new opportunities, iterative concept evaluation, and post-launch testing
• Conduct internal cross-functional workshops using design-thinking methodologies to drive collaboration
• Synthesizes research results into usable assets such as user personas, and translates research results into valuable and delightful design opportunities
• Collaborate with empowered product teams to define success metrics from both qualitative and quantitative perspectives, aligning research with business goals
• Connects the entire product team with users through communication of user research results in an easily consumable way tied to user outcomes
• Develop a systematic approach to collecting, sharing, and communicating research insights with product teams to inform design improvements
• Use research insights to inform product strategy and uncover new opportunities based on user needs.
• Advocate for research findings in a compelling way that inspires action across teams.
• Drive and recommend proactive, broad-based research programs across products and businesses to address key areas of focus.
• Work closely with UX designers to translate research findings into actionable design recommendations and stay embedded to support their implementation.
• Partner with empowered product teams to prioritize and identify key research topics.
• Stay up to date on UX, user research, and behavioral analytics trends, best practices, and methodologies.
• Create regular summary dashboards to share key research findings and insights with management teams.
• Exhibit expertise in driving the data strategy across multiple listening channels, such as usage metrics, surveys, and usability testing.
• Respond to ad hoc requests for metrics to guide design and product decisions.
• Regularly provide insights to designers and empowered product teams on key behavioral metrics, such as tool usage, search behavior, feature engagement, user demographics, and pathway analysis.
• Spreads knowledge, practices, and improvements in experience vertical community of practice. Stays current with trends in UX.

Required Qualifications:

• Bachelor’s degree in Cognitive Psychology, Experimental Psychology, or a related field.
• Minimum 6 years of conducting comprehensive research across multiple methodologies, driving actionable insights that shape product development and customer success
• Minimum of 1 year of experience leading research initiatives and coordinating efforts among a team of researchers.
• Demonstrated experience developing/utilizing user research methodologies including focus groups, ethnography, concept validation, usability testing, card sorting, surveys, mobile testing, etc.
• Demonstrated experience developing creative, strategic research plans that seamlessly connect big-picture thinking with detailed execution.
• Limited immigration sponsorship may be available.
• Ability to travel 5-10%, on average, based on the work you do and the clients and industries/sectors you serve.

Preferred Qualifications:

• Advanced education degrees are desirable.
• Effective mentor, building impactful relationships with junior researchers and cross-functional teams, while guiding their professional growth.
• Inspirational player-coach, capable of leading research efforts for large teams or independently driving research initiatives for specific products.
• Master of User Research craft, recognized for expertise in both qualitative and quantitative research methods, and for fostering a culture of learning and innovation.
• Expert analytical and problem-solving skills, with a strong foundation in data analysis, statistical methods, and the creation of metrics dashboards.
• Proven communication and collaboration skills, with the ability to present research findings clearly and influence decisions across all levels of the organization.
• Proficient in using research insights to advocate for a customer-focused and product-driven mindset.
• Adept at conducting rapid, iterative research to inform product decisions and identify simple solutions to complex problems.

The team: US Deloitte Technology Product Engineering has modernized software and product delivery, creating a scalable, cost-effective model that focuses on value/outcomes that leverages a progressive and responsive talent structure. As Deloitte’s primary internal development team, Product Engineering delivers innovative digital solutions to businesses, service lines, and internal operations with proven bottom-line results and outcomes. It helps power Deloitte’s success. It is the engine that drives Deloitte, serving many of the world’s largest, most respected companies. We develop and deploy cutting-edge internal and go-to-market solutions that help Deloitte operate effectively and lead in the market. Our reputation is built on a tradition of delivering with excellence.

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $102,500 – $188,900.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

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