IT Specialist II

Management Consulting | Core Business Operations

Memphis, Tennessee, United States

Position Summary

Are you looking to make an immediate impact where you can help our clients solve their business challenges?  Deloitte’s Core Business Operations (CBO) portfolio operates at the center of our client’s business. By joining our team, you could help C-suite and program leaders transform their organization and accelerate mission execution through emerging and disruptive technologies, innovative business models, retooled program operations and industry-driven solutions.

 

Work you’ll do 

  • Maintain a 24/7/365 managed environment to monitor and operate equipment on Government owned computer systems. 
  • Responsible for identifying and resolving equipment malfunctions and failures, physical security, monitoring system performance, backup and server status, preparing reports, resetting user passwords, creating Remedy, NMCI and Service Now tickets, performing Service Desk services and general communications between the technical support staff, system administrators, client management and system users. 
  • Prepare and maintain problem logs and serve as resource to answer questions or troubleshoot problems for technical staff personnel. 
  • When necessary, you will assist with installations, upgrades, testing, maintenance, SOP creation and configuration of all aspects of EMPRS and BOL development and Production operations. 
  • This role requires basic knowledge of technical methodology, security principles and practices, data processing equipment, systems analysis, and applications to analyze, help diagnose and resolve complex operating problems, including knowledge of personal computers, Windows operating systems (all versions), local and wide area networks (LAN, WAN), data communications equipment, and related software. 
  • The ability to respond to customer issues, interact with client and contractor staff, perform in a team environment and follow established SOPs to the letter is mandatory. 
  • An additional requirement is to monitor and report building facilities during non-standard work hours.      

 

The team 

Deloitte’s Government and Public Services (GPS) practice – our people, ideas, technology and outcomes—is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.   

 

 

Qualifications 

Required: 

  • Associates degree required.
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future 
  • Active Secret security clearance required.
  • Three years of hands-on, practical computer operations experience. Knowledge of Microsoft Office suite and Excel. 
  • Security + certification

Preferred:

  • Knowledge of Remedy and Service Now ticket management systems and any previous MNCC work experience is a plus.  

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.


As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 135004

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