Are you looking to elevate your cyber career? Your technical skills? Your opportunity for growth? Deloitte’s Government and Public Services Cyber Practice (GPS Cyber Practice) is the place for you! Our GPS Cyber Practice helps organizations create a cyber minded culture and become stronger, faster, and more innovative. You will become part of a team that advises, implements, and manages solutions across five verticals: Strategy, Defense and Response; Identity; Infrastructure; Data; and Application Security. Our dynamic team offers opportunities to work with cutting-edge cyber security tools, and grow both vertically and horizontally at an accelerated rate. Join our cyber team and elevate your career.
Recruiting for this position will end on Oct 31st, 2024
Work you’ll do :
- Field incoming help requests from end users.
- Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
- Perform preliminary troubleshooting and either resolve or escalate to next tier level.
- May oversee the efforts of less junior staff and/or be responsible for the efforts of all staff assigned to a specific job
The team
Deloitte’s Government and Public Services (GPS) practice – our people, ideas, technology and outcomes—is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of more than 15,000 professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.
At Deloitte, we believe cyber is about starting things—not stopping them—and enabling the freedom to create a more secure future. Our Cyber Application Security team advises federal clients on integrating security activities throughout the software development lifecycle to enable the design, build, and deployment of secure applications. Our team focuses on concept and requirements, design and development, verification, production and maintenance, and retirement. If you’re seeking a career in vulnerability management, quality assurance, or GRC tools, then Application Security at Deloitte is the offering for you.
Qualifications
Required:
- MA/MS degree + 10 years of experience or BA/BS + 18 years of experience
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
- Must be local to Colorado Springs, CO and able to come onsite in Colorado Springs, CO.
- Active Top Secret clearance with SCI eligibility required
- 10+ years of hardware and software support
- 5+ years of experience with common ticketing systems and service desk software for efficient incident tracking and management
- Ability to obtain SAFe for Teams Certification
Preferred:
- Prior professional services or federal consulting experience
- Certifications (e.g., CompTIA Security+, CEH, CISSP)
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.
From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.