Healthcare Consulting – Customer Strategy Senior Manager

Management Consulting | Customer & Marketing
Same job available in 13 locations

Position Summary

Senior Manager, Healthcare – Customer Strategy


Are you a creative thinker who loves to be on the cutting edge, solving problems though innovative technology solutions? Are you passionate about customer strategy, digital design, marketing, and platform development? Our Customer & Marketing Offering Portfolio integrates the differentiated customer and marketing businesses that support the mission-critical goals of federal, state and local government agencies, and higher education institutions. By joining our team, you will play a vital role in making an impact for our clients and the people they serve through our growth strategy, enhanced user experiences, and engagement through the entire lifecycle of customers’ interactions with the public sector.

Work you’ll do

Deloitte is seeking Senior Managers who are professionals with deep industry experience and strong records of academic and professional achievement who have the capacity and desire for continuous development and growth. Deloitte professionals must also be capable of working and communicating with people at all levels of an organization.

Our Consultants provide Healthcare industry knowledge to teams, lead multiple project work-streams, small engagement teams or components of large, complex engagements.

Typical responsibilities of a Sr. Manager could include:

  • Design and establish engagement objectives and scope
  • Lead team in development of quantitative and/or qualitative analysis (e.g., claims data analysis, market research data) to drive meaningful insights for our Healthcare clients’ biggest challenges 
  • Develop work plans for strategic engagements, coordinate activities between work streams and identify changes in scope
  • Shape the intellectual agenda of the strategic solution, including design and present deliverable content to reflect the engagement contract and client needs 
  • Strive to improve deliverable quality through verification and validation of results, leverage Deloitte’s broad set of advisors to refine and improve insights
  • Contribute to the growth and development of junior team members through active feedback and contribution to performance assessments
  • Engage and drive meaningful exchange with c-suite clients through structured working sessions and strategic meetings
  • Participate in the development and presentation of proposals for business development activities with new or existing clients
  • Collaborate across Deloitte businesses to bring together strategy, tech, agency
  • Help shape future customer strategy offerings and points of view on Healthcare industry

The team

Customer Strategy & Applied Design

Deloitte’s Customer Strategy and Applied Design practice serves as the strategy and experience arm of our Customer and Marketing portfolio of offerings.

Spanning the domains of customer experience, marketing strategy, commercial transformation and innovation/design, our team brings the insight and industry perspective to shape client agendas in the face of disruption. Our team is a diverse array of business strategists, operations experts, designers and technologists passionate about partnering with clients to create customer-centered experiences and solutions in the market.

Qualifications

Required:

  • Bachelor’s degree from accredited university with strong undergraduate academic record
  • 10+ years of professional experience, including 6+ years Healthcare industry and/or 1-2+ years' operating as a Sr. Manager/Director in a consulting environment
  • Ability to lead engagements focused on multiple workstreams to solve for large, complex client challenges
  • Ability to lead small, diverse teams, including through influence across matrix
  • Strong oral and written communication skills, presentation skills 
  • Travel up to 50% (while 50% of travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice)
  • Limited immigration sponsorship may be available

Preferred:

  • Demonstrated interest in Healthcare strategic challenges, e.g. medical, pharmaceutical, health care delivery or insurance, regulatory, policy issues
  • Advanced degree in business (e.g., MBA) from a top tier program
  • Superior critical thinking, analytical and problem-solving skills, including quantitative, statistical or medical/pharmacy research interest
  • Demonstrates consistent career progression with increasing levels of responsibility; performed above expectations in professional roles 
  • Exceptional interpersonal, team building and communication skills
  • PowerPoint and Excel proficiency
  • Ability to own deliverables
  • Outstanding integrity, initiative, creativity, and passion
  • Ability to work in an ambiguous environment
  • Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
  • Live within commuting distance to one of Deloitte’s consulting offices

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Learn more about our commitment to developing our people.


As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 55759

SCAM ALERT

Caution against fraudulent job offers!

We have been informed of instances where jobseekers are led to believe of fictitious job opportunities with Deloitte US (“Deloitte”). In one or more such cases, false promises of actual or potential selection, or initiation or completion of the recruitment formalities appear to have been or are being made. Some jobseekers appear to have been asked to pay money to specified bank accounts of individuals or entities as a condition of their selection for a ‘job’ with Deloitte. These individuals or entities are in no way connected with Deloitte and do not represent or otherwise act on behalf of Deloitte.

We would like to clarify that:

  • At Deloitte, ethics and integrity are fundamental and not negotiable.
  • We are against corruption and neither offer bribes nor accept them, nor induce or permit any other party to make or receive bribes on our behalf.
  • We have not authorized any party or person to collect any money from jobseekers in any form whatsoever for promises of getting jobs in Deloitte.
  • We consider candidates on merit and that we provide an equal opportunity to eligible applicants.
  • No one other than designated Deloitte personnel (e.g., a Deloitte recruiter or Deloitte hiring partner) is permitted to extend any job offer from Deloitte.

Anyone who at any time has made or makes any payment to any party in exchange for promises of job or selection for a job with Deloitte or any matter related to this (including those for ‘registration’, ‘verification’ or ‘security deposit’) or otherwise engages with any such person who has made or makes fraudulent promises or offers, does so (or has done so) entirely at their own risk. Deloitte takes no responsibility or liability for any such unauthorized or fraudulent actions or engagements. We encourage jobseekers to exercise caution.