HST Specialist Senior

Management Consulting | Customer & Marketing
Same job available in 4 locations

Ann Arbor, Michigan, United States

Detroit, Michigan, United States

Grand Rapids, Michigan, United States

Lansing, Michigan, United States

Position Summary

Are you an experienced, passionate pioneer in technology – a solutions builder, a roll-up-your-sleeves technologist who wants a daily collaborative environment, think-tank feel and share new ideas with your colleagues - without the extensive demands of travel? If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery. PDM practitioners are local to project locations, minimizing extensive travel, and provides you with a full career path within the firm.

Work you’ll do/Responsibilities

  • Support Implementation and Operations Management best practices while taking ownership of tasks and/or project workstreams and guiding more junior professionals
  • Support and/or lead workstreams on engagements related, but not limited, to Systems Implementation, Operations & Maintenance, Helpdesk Operations and Software Application Development & Maintenance
  • Contribute to deliverables and review the work of others for quality and accuracy
  • Demonstrate an understanding of the client environment and overall project scope

The Team

Our Human Services Transformation team works to help transform how our clients deliver their services to customers across a variety of channels such as walk-in, mail-in, call center, and self-service applications.

We deliver large, complex systems development and transformation projects enabling us to collaborate with clients who serve those most in need. Budget constraints paired with increased demand for human services have challenged our clients to find efficiencies, do “more with less,” and rethink the way they deliver services.

Qualifications

Required

Required: 

  • 3 years of consulting and/or industry experience
  • 3 years of experience in a project/business analyst capacity
  • Limited immigration sponsorship may be available.

Choose an item.

Preferred

  • Prior professional services or government consulting experience 
  • Bachelor's degree preferred
  • Experience working in teams and in a team environment that is process-oriented and deadline-driven
  • Professional oral and written communication skills
  • Problem solving and troubleshooting skills with the ability to exercise mature judgment 
  • Ability to work independently under general guidanceSpecialist Sr

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.


As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 109065

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