HST Project Delivery Manager I - Consulting Policy Analyst

Management Consulting | Customer & Marketing
Same job available in 12 locations

Atlanta, Georgia, United States

Austin, Texas, United States

Charlotte, North Carolina, United States

Dallas, Texas, United States

Harrisburg, Pennsylvania, United States

Jacksonville, Florida, United States

Miami, Florida, United States

Panama City, Florida, United States

Philadelphia, Pennsylvania, United States

Pittsburgh, Pennsylvania, United States

San Antonio, Texas, United States

Tampa, Florida, United States

Position Summary

Are you a creative thinker who loves to be on the cutting edge, solving problems though innovative technology solutions? Are you passionate about customer strategy, digital design, marketing, and platform development? Our Customer & Marketing Offering Portfolio integrates the differentiated customer and marketing businesses that support the mission-critical goals of federal, state and local government agencies, and higher education institutions. By joining our team, you will play a vital role in making an impact for our clients and the people they serve through our growth strategy, enhanced user experiences, and engagement through the entire lifecycle of customers’ interactions with the public sector.


Work you’ll do - The Consulting Policy Analyst works directly with the Program Manager and serves as the Contractor’s consultant to review and analyze new and proposed Federal and State policies and regulation to provide guidance and recommendations on the potential impact to the Agency and to the WES.

As a Project Delivery Manager I in the Technology group you will:

  • Developing PowerPoint presentations of our (project) interpretation of policy and/or business changes that the client seeks in the system, keeping in mind that such changes are often ill-defined or “work-in-progress” by the client; in this regard we often find ourselves guiding the client in developing the fine-grained details of changes
  • Documenting requirements of changes in structured Word documents, conveying policy and business requirements in terms that can be appropriately interpreted into code by developers by means of the Use Case methodology
  • Analysis: understanding and interpreting why the system behaves the way it does in certain situations as driven by the data entered into the system and the rules encoded in the system; this requires an in-depth knowledge of the system which we appreciate can take a considerable time to master, but requires a dedicated willingness to explore the data and the rules of the system
  • Development of training materials to assist the client workers in navigating new features and functionality introduced into the system, and sometimes new training material for existing features and functionality where we see high rates of errors or difficulties by the workers; note: recently we have moved to using Captivate to develop training materials
  • Rudimentary testing duties, including entering test cases and working through test scenarios in the test environment of the system, to mimic the possible actions of actual workers (this is also the ideal platform for learning the system)
  • Occasional Help Desk duties; this is not a core part of the job, but we have a small Help Desk and in rare instances we need other members of the team to step in and answer phone calls from workers

The team 

Deloitte’s Government and Public Services (GPS) practice – our people, ideas, technology and outcomes—is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.   


The GPS Human Services Transformation offering designs and implements large, complex systems development and transformation projects to Human Service agencies across federal, state, and local government agencies as well as higher education institutions. With end-users, customers, and workers at the center, we collaborate with our clients to deliver quality human services and work to support individuals in need. Some areas that we focus on include Children Services, Eligibility & Enrollment, Child Support Enforcement, and Labor & Workforce Development.




  • At least ten (10) years of experience in analyzing health care policy regulations and reporting on potential impacts and providing recommendations.
  • At least three (3) years of experience in performing similar services on complex systems-based modern technology or operational systems.
  • Detailed knowledge of HIPAA regulations and requirements.
  • Bachelor’s degree from an accredited college or university.

Preferred Qualifications:

  • Demonstrated broad knowledge of corporate policies and processes, an understanding of general business management principles and practices, and financial management.
  • Demonstrated experience and knowledge of industry standard and best practices regarding large-scale and enterprise-level projects.
  • Extensive knowledge of health care administration, including Medicaid and CHIP eligibility and enrollment processes.
  • Specific practical experience in the submitted area of expertise.
  • Extensive experience in technical writing.
  • No onsite requirements are necessary, but the Consulting Policy Analyst shall be available onsite, if requested by the Agency.


Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Our purpose

Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte's purpose, commitments, and impact.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 141982


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