Position Summary

Client Account Management - Manager

We’re looking for an autonomous self-starter with outstanding organizational and program management skills—a strategic thinker who’s also a natural collaborator. As a Client Account Manager (CAM) you’ll work with senior leaders, enabling account teams to deliver the best of Deloitte, strengthen relationships with our most important clients, and accelerate growth for the Firm. With a client-first mindset, you will align with Deloitte’s businesses to execute business priorities and expand our services footprint, help develop and deliver Green Dot account strategies to address client issues, bring insights and leading practices to accounts, and drive operational efficiencies to keep client service leaders and professionals client-facing and help account teams win work. CAMs help build and execute client service strategies, optimize internal support, and increase efficiencies to enable our account teams to provide the best Deloitte client experience.

How You’ll Operate

You will serve as “chief operating officer”, flexing the role you play as you deliver against account priorities, serving as:

  • Catalyst to spur the realization of our client’s vision and goals, accelerating growth objectives;
  • Strategist to engage with account and firm leadership to determine strategies vital to maximizing successful client performance;
  • Steward to protect and build our brand with our client while seeking opportunities to reduce risks for our clients and the firm; and
  • Operator to effectively and efficiently manage across the account operating model to optimize performance and client results.

Work You’ll Do

Responsibilities will be based on specific client relationship objectives and the priorities of the account leadership team. You will deliver across the “Account Excellence Model”, a holistic framework for managing world-class accounts, which includes:

Client: facilitate the development and execution of client relationship strategy, assist in leveraging client accelerators and Deloitte thought leadership to build relationships, develop client materials, support pursuits 

Strategic: manage account strategy and operating model development, lead annual account planning processes

Leadership: plan and execute account leadership meetings, support leadership development 

People: support account talent strategy, manage team communications and events, manage onboarding and offboarding and team collaboration tools

Quality & Risk: manage risk and compliance activities for your account, coordinate with risk managers and Office of General Counsel as needed, and support procurement relationships and contracting

Financial: coordinate financial analysis and reporting, opportunity tracking and internal reporting

The Team

Transparency, innovation, collaboration, sustainability: these are the hallmark issues shaping government initiatives today. Deloitte’s GPS practice is passionate about making an impact with lasting change. Carrying out missions in the GPS practice requires fresh thinking and a creative approach. We collaborate with teams from across our organization in order to bring the full breadth of Deloitte, its commercial and public-sector expertise, to best support our clients.

As a part of GPS Client and Market Growth, clients are at the heart of everything we do. CMG helps build and execute client service strategies, optimize internal support, and increase efficiencies to enable our account teams to provide the best Deloitte client experience.

Qualifications

Required:

  • Demonstrated account management or consulting experience
  • Minimum 7 years of work experience
  • Strong organizational skills
  • Strong project management skills
  • Ability to adapt to a changing environment
  • Exceptional interpersonal and communication skills
  • Proficient in Microsoft Office suite – strong PowerPoint and Excel skills critical
  • Excellent analytical and problem-solving skills
  • Reside in the Atlanta, Georgia area
  • Limited immigration sponsorship may be available.

 Preferred

  • Bachelor’s degree
  • Experience working in a professional services firm
  • Experience working in the public health sector and/or for the Centers for Disease Control

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Learn more about our commitment to developing our people.


As used in this posting, "Deloitte" means Deloitte Services LP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 13938

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