Global Business Services Outsourcing & Shared Services – Manager

Finance | Enterprise Performance
Same job available in 28 locations

Position Summary

Achieve the next level of Performance! Leading businesses are now using Global Business Services (GBS) to create alignment among their business units. Instead of operating numerous shared service centers and managing outsourcing vendors separately, organizations can integrate governance, locations, and business practices across the enterprise to achieve transformative performance improvements. In this way, GBS serves as a single enterprise organization or network that can drive collaboration and sharing to improve delivery efficiency, effectiveness, and business outcomes.

Work you’ll do

You, along with dynamic colleagues, will help organizations create a single enterprise organization or a network of Shared Services and Outsourcing relationships. Managers provide service excellence by identifying key client business issues, determining client needs by supplementing the standard assessment techniques and tools with innovative approaches, evaluating and validating analysis and developing recommendations for the client in the context of the overall engagement. As a Manager you will:

  • Implement and oversee the quality of deliverables 
  • Effectively manage the team and day-to-day relationships to ensure exceptional performance 
  • Participate in the development and presentation of proposals for business development activities
  • Lead small engagements or components of large, complex engagements

The team

Finance & Enterprise Performance

Our Finance & Enterprise Performance team works as a trusted advisor to CFOs, COOs, CIOs, and key executives. We advise, implement and deliver as-a-service solutions, helping our clients develop strategies and capabilities to support enterprise-wide decision-making, improve finance operations, and create impact within their organization.

Qualifications

Required:

  • 6-8 years’ consulting/and or industry experience
  • Demonstrated project experience within Shared Services, Outsourcing and/or Offshoring industry, or back-office functional optimization
  • Practical experience with the full lifecycle of functional optimization, BPO and/or shared services programs
  • Financial analysis and business case development experience
  • Experience managing teams of resources through strategy, design, and implementation of Shared Services / Outsourcing organizations
  • Bachelor’s Degree
  • Travel 50% (While 50% of travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice) 
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

 Preferred:

  • Understanding of vendor landscape
  • Ability to analyze and apply outsourcing trends
  • Ability to interact at all levels of the client organization
  • Robotics Process Automation (RPA) experience
  • Ability to work independently and manage multiple task assignments
  • Strong oral and written communication skills, including presentation skills (MS Visio, MS PowerPoint)
  • Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
  • Willingness to mentor junior staff
  • Advanced degree

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Learn more about our commitment to developing our people.


As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 28621

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